Research Operations Manager

Location: UK based Hybrid – ability to commute to London for client sessions/team building

Salary: £40,000 – £45,000 per year depending on experience

Additional Financial Benefits:

• £1,428 annual gym membership/well-being budget
• £750 annual training & development budget
• £840 annual utility bill support
• £420 annual well-being gift budget

Spotless is looking for a Research Operations Manager to join the team. Reporting to the Head of Design Research, you will work closely with the Delivery and Project Management team to own the Operations and the participant recruitment process for design research and service design projects. You will establish the research operations capability and support the team in the planning, organisation and execution of the projects. You will improve our systems and processes and own and manage the database of resources.

Key responsibilities:

• Establish and build a Research Operations capability within the agency to drive overall agency efficiency
• Line Management of the Resource and Project Management team and Lab Manager
• Manage the end to end process of sourcing, screening and recruiting participants, ensuring compliance with key regulations and legislation such as GDPR and ISO27001
• Manage the ongoing implementation of our project and resource management system
• Engage as a member of the Senior Management Team to deliver company objectives, provide input and feedback on big picture challenges, valuable reports and data on operational metrics.
• Work closely with the Finance Manager and Delivery team to oversee project budgets, profitability and other financial OKRs.
• Support The Insight Rooms research labs in various ad-hoc lab hire and administrative tasks.

Research Operations includes the following areas of ownership:

• Organise and manage the organisation of research facilities, various software tools including; Lookback, Optimal Sort, Miro, Figma, Survey Monkey etc.
• Manage templates and documentation used by all team members to ensure consistency.
• Establish, improve and enhance our processes to uphold the highest standards of privacy and compliance with relevant legal guidance, ensuring best practice and methods are identified and documented.
• Own, maintain and improve documentation of core research operations systems and processes, creating new material where needed.
• Manage the end to end process of sourcing, screening and recruiting participants for our projects, ensuring a high quality pool of diverse candidates are delivered.
• Create recruitment briefing documents based on project requirements to share with external recruitment partners.
• Work closely with the Project Management team to ensure recruitment projects are kicked off in line with various project plans, and deadlines are cohesive.
• Maintain accurate records of participant information, consent forms, recruitment activities, incentives and expenses, ensuring all data is stored in line with GDPR and implementing robust data security principles.
• Develop and maintain relationships with external organisations to expand our pool of participants.

Benefits:

As well as providing a supportive, close-knit working environment, and the opportunity to grow and develop, we offer a fantastic array of benefits alongside your salary:

• Hybrid/Remote Working – we have team members all across the UK, and support hybrid or fully remote working – as long as you can travel comfortably to London to collaborate on projects when required. We also provide you with the tech you need to do your job remotely!
• Company Pension Scheme – we offer a pension scheme with options for investing in Sustainable and Ethical (including Shariah) funds.
• Utility Bill Support – We provide monthly support towards the cost of utilities.
• Private Medical Insurance – our team’s health is important to us! Employees can benefit from Private Medical Insurance via Aviva.
• Gym Membership – benefit from a gym membership with Virgin Active Gyms – or an equivalent monetary benefit for employees with no local VA gym.
• WellBeing Budget – each month our Culture Club decides on a wellbeing theme, and employees are given a budget to treat themselves!
• Employee Assistance Programme – All employees receive access to a confidential EAP service, 24/7 365 days per year.
• Training, Development & Books – focusing on your professional development is key at Spotless, so we offer a generous annual budget to spend on training courses, conferences, events and books.
• Pension Tech Scheme – Salary sacrifice scheme to save money on tax when buying tech appliances
• Cycle to work Scheme – Salary sacrifice scheme to save money on tax when buying a bike
• Referral Scheme – Bonus when you refer a colleague or a freelancer
• Summer Hours – Between July and August we finish an hour early on Fridays to enjoy the sun
• Company sick pay – Employees get generous company sick pay
• Birthday off – you can take a day off for your birthday or if it falls on a weekend the closest Friday or Monday.
• Duvet days – 2 days per year for the employee to take off, no questions asked
• Annual Leave – full-time employees benefit from 25 days annual leave, plus bank holidays – and part-time employees get a pro rata equivalent!

How to apply:

Please complete our application form – we look forward to hearing from you! You must have the legal right to live and work in the United Kingdom. We are unable to provide sponsorship for this position.