Senior Account Manager in Birmingham

• Senior Account Manager

• Full Driving Licence is Essential

• 5 days per week - Monday to Friday (with some weekend flexibility)

• 40 hours per week (available to work with flexible working hours is essential)

• Start time - Variable (to suit the needs of the business)

• Annual Salary - £40,000

• Company Vehicle and mobile phone provided

  
  

Location:

• Birmingham area.

Experience:

• Supervisory/Management experience, minimum 6 months (essential)

Qualities (required):

• Reliable and trustworthy

• Energetic and enthusiastic

• Able to communicate effectively

• Happy to work individually or as part of a team

Benefits:

• Stream - Access your earned wages before payday.

  
  

We're looking for a proactive and people-focused Senior Account Manager to support the delivery of exceptional cleaning services across a portfolio of client sites. This is a varied, hands-on role where you'll build strong client relationships, lead and develop cleaning teams, and ensure our high standards of service are consistently achieved. You'll have a team of 5 Account Managers that will report to you, where you will provide operational support and stepping in to manage sites when required.

What You'll Be Doing

• Managing a portfolio of client sites, ensuring outstanding service delivery and customer satisfaction.

• Building positive, long-term relationships with clients and carrying out regular quality audits.

• Leading, coaching and supporting cleaning teams to achieve the highest standards.

• Acting as the first point of contact for your teams, managing attendance, holidays, site cover and day-to-day staffing matters.

• Supporting recruitment, onboarding, inductions and ongoing training for new and existing employees.

• Ensuring full compliance with Health & Safety procedures, including COSHH, risk assessments, RAMS, PPE and accident reporting.

• Monitoring stock, equipment and consumables to ensure sites are fully operational.

• Working alongside Account Managers to resolve client and staff issues, support investigations where required, and provide cover during periods of absence.

• Coordinating specialist cleaning projects and ensuring additional works are recorded for invoicing.

• Representing the business professionally at all times while promoting our company values and maintaining excellent communication with clients, colleagues and management.

This is a hands-on operational role, and there will be occasions where you'll be required to carry out cleaning duties to support your teams and ensure service continuity.