At a Glance
- Tasks: Manage relationships with podcast publishers and help them maximise Spotify's platform value.
- Company: Join Spotify, a leading name in the podcasting world, known for innovation and collaboration.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Work from London with flexibility to balance remote and in-person meetings.
- Why this job: Be the voice of partners at Spotify and drive their success in the podcast industry.
- Qualifications: 3+ years in technical account management or similar roles, with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Spotify's enterprise podcast business runs on relationships — and it runs on trust. As a Technical Account Manager on the Content Partnerships team, you'll be the primary point of contact for a portfolio of enterprise podcast publishers across the US and EMEA, helping them get maximum value from the platform while serving as their voice back into Spotify. You'll own the health of your portfolio end-to-end: onboarding new partners, guiding them through platform migrations, surfacing insights that drive adoption and monetization, and partnering with Product, Engineering, and Customer Experience teams to improve the publisher experience at scale.
The publishers you work with are running real businesses on Megaphone. Your role is to help them grow by building trusted relationships, identifying opportunities, and ensuring they get lasting value from Spotify's podcast platform.
What You'll Do- Own a portfolio of enterprise podcast publishers and serve as their primary strategic and operational point of contact.
- Guide partners through onboarding, platform migrations, product launches, and new feature adoption.
- Build trusted relationships with publisher stakeholders and help them maximize the value of Spotify's podcast platform.
- Monitor account health, identify risks early, and develop proactive plans to improve adoption, retention, and overall partner success.
- Translate publisher feedback into actionable insights and partner closely with Product and Engineering teams to improve the platform experience.
- Develop and refine scalable onboarding, activation, and engagement programs that improve partner outcomes across markets.
- Collaborate with Sales, Customer Experience, Data, and other cross-functional teams to support revenue, growth, and adoption goals.
- Contribute to process improvements, documentation, operational excellence, and knowledge sharing across the organization.
- You have 3+ years of experience in technical account management, customer success, partner management, or a similar client-facing role within a technology, SaaS, media, or digital platform environment.
- You are experienced in managing complex stakeholder relationships and can confidently navigate conversations with both business and technical audiences.
- You know how to build trust with partners, anticipate needs, and drive outcomes through proactive communication and problem-solving.
- You have a strong understanding of platform-based products and can quickly learn technical concepts and explain them clearly to non-technical audiences.
- You use data to inform decisions, identify trends, measure success, and guide strategic conversations with partners.
- You demonstrate strong judgment when balancing customer needs, business priorities, and escalation paths.
- You are comfortable working across multiple markets, time zones, and competing priorities in a fast-paced environment.
- You communicate clearly and effectively, whether in writing, presentations, or high-stakes conversations.
- You have experience working with podcast hosting, distribution, or monetization platforms such as Megaphone, Spotify for Podcasters, or similar products.
- You are familiar with digital audio advertising concepts, including dynamic ad insertion (DAI), DSPs, SSPs, or programmatic advertising.
- You have experience supporting partners within a scaled or tiered account management model.
This role is based in London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
Technical Account Manager, Content Partnerships in London employer: Spotify
At Spotify, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Technical Account Manager in London, you'll enjoy the flexibility of remote work while engaging with a diverse portfolio of enterprise podcast publishers, driving their success through meaningful relationships and innovative solutions. With ample opportunities for professional growth and collaboration across teams, Spotify is committed to ensuring you find purpose and fulfilment in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, Content Partnerships in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spotify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spotify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager, Content Partnerships in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spotify:Your cover letter is your chance to shine! Tell us why you want to work at Spotify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spotify!
How to prepare for a job interview at Spotify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
