Spotify seeks a Product Manager for its Customer Service Platform to shape tools used by our support advisors. You will guide the API layer, integrations, and tooling, collaborating with engineering, design, data science, and operations to deliver scalable, reliable support across channels.
You will own the product vision, roadmap, and success metrics, driving experiments and data-informed prioritisation while balancing rapid delivery with thoughtful product development.
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Platform PM: Support Tools & AI Automation in London employer: Spotify
Spotify is an exceptional employer that fosters a collaborative and inclusive work culture, allowing Data Scientists to thrive in their roles while shaping the future of audiobooks. With access to rich datasets and the flexibility to work from home or in the vibrant city of London, employees are empowered to explore innovative solutions and contribute meaningfully to the business. The company prioritises employee growth through diverse cross-functional partnerships and a commitment to inclusivity, ensuring that every voice is heard and valued.
