At a Glance
- Tasks: Join the CSP team to build AI-driven customer service solutions.
- Company: Spotify, a leader in music streaming and innovation.
- Benefits: Flexible work environment, competitive salary, and opportunities for growth.
- Other info: Work from London or Stockholm with a dynamic, collaborative team.
- Why this job: Shape the future of customer service with cutting-edge AI technology.
- Qualifications: Experience with React, JavaScript/TypeScript, and web application development.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Fullstack Engineer to join the Customer Service Platform (CSP) team. This team is at the forefront of Customer-Service Metamorphosis, a major transformation dedicated to preparing Spotify for an agentic AI future. Our mission is to ensure that AI enhances 100% of support interactions, from smarter self-service and proactive insights to sophisticated bot conversations and augmented tools for our human advisors. By building a nimble, AI-compatible technology stack, we empower millions of users to resolve their needs intuitively while ensuring our service model remains faster, smarter, and more human.
In this role, you will participate in an organisation where engineering, product, and data collaborate to build an AI-oriented technology suite. We leverage best-in-class vendor offerings for commoditized AI capabilities so that our R&D efforts can focus on the Spotify-specific integrations and innovations that drive the most value.
You will help build and maintain the foundational systems that position AI as a central hub in the CSP landscape. You will contribute to the development of a centralized "CS AI Agent," architect a robust trust and safety layer to protect our users, and create a standardised data model that allows AI to understand a user’s full history and context. Your work will involve transforming core customer service actions into a platform of reusable capabilities, ensuring that every support experience, whether AI-driven or human-led is consistent, reliable, and secure.
What You’ll Do
- Architect, develop, and operate services that form the core of the Customer services platform landscape.
- Collaborate with cross-functional working groups to design and implement a standardized data model and unified API structure, enabling agentic AI to reason about a user’s full context and history across all support surfaces.
- Develop the technical integration of vendor offerings, building the necessary abstractions to maintain control, interoperability, and long-term flexibility.
- Engineer a robust, custom-built Trust and Safety layer to provide technological guardrails for generative AI, proactively preventing harms related to data privacy, payment fraud, and brand reputation.
Who You Are
- You have strong experience with React and modern JavaScript/TypeScript.
- You have hands-on experience with (SSR/SSG, routing, data fetching patterns).
- You have experience building production web applications (performance, accessibility, security, observability).
- You are familiar with testing web applications (Jest, React Testing Library, component/integration tests).
- You have a strong understanding of HTML, CSS, and responsive design.
- You are comfortable with Java or Python.
Where You’ll Be
This role is based in London or Stockholm. We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home.
Fullstack Engineer - Subscriptions in London employer: Spotify
At Spotify, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Senior Product Manager for our design systems, you'll have the opportunity to shape the future of product development while working in a vibrant city like Stockholm, known for its creativity and tech-forward mindset. We offer flexible working arrangements, a commitment to employee growth through continuous learning, and a supportive environment where your contributions directly impact the user experience across our platform.
StudySmarter Expert Advice🤫
We think this is how you could land Fullstack Engineer - Subscriptions in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving React and JavaScript. This is your chance to shine and demonstrate your expertise in building production web applications.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of AI and customer service platforms. Be ready to discuss how you can contribute to the transformation at Spotify and make AI work for users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and being part of the Customer Service Platform revolution.
We think you need these skills to ace Fullstack Engineer - Subscriptions in London
Some tips for your application 🫡
Show Your Passion for AI:When writing your application, let us see your enthusiasm for AI and how it can transform customer service. Share any relevant projects or experiences that highlight your interest in building AI-driven solutions.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the role. Highlight your expertise in React, JavaScript/TypeScript, and any experience with building production web applications to catch our eye.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your past roles and achievements, making it easy for us to see how you fit into our team and mission.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spotify
✨Know Your Tech Stack
Make sure you’re well-versed in React, JavaScript/TypeScript, and the other technologies mentioned in the job description. Brush up on SSR/SSG, routing, and data fetching patterns. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous projects, especially those related to building production web applications. Highlight how you ensured performance, accessibility, and security. This will demonstrate your ability to think critically and adapt in a fast-paced environment.
✨Understand AI Integration
Since this role involves working with AI, it’s crucial to understand how AI can enhance customer service. Familiarise yourself with concepts around agentic AI and be ready to discuss how you would approach integrating AI into customer service platforms. This shows your forward-thinking mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team’s current projects, the technology stack, and how they envision the future of customer service with AI. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.
