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- Tasks: Support sales from RFP to campaign optimisation while providing top-notch client service.
- Company: Join Spotify, the world's leading audio streaming service, passionate about music and creativity.
- Benefits: Enjoy flexible working arrangements with in-person meetings 2-3 times a week in London.
- Why this job: Make a real impact on how the world experiences music and podcasts while growing your career.
- Qualifications: Bachelor's degree and 3 years in digital media; strong customer service and data storytelling skills required.
- Other info: Spotify values inclusivity and offers support throughout the recruitment process.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager, Ad Sales – UK role at Spotify
Join to apply for the Customer Success Manager, Ad Sales – UK role at Spotify
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Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimisation, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
What You\’ll Do
- Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
- Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
- Be responsible for the RFP response and media planning strategy across all buying channels.
- Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
- Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
- Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
- Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
- Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
- Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
- Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
- Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
- Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
- Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
- Adhere to internal standard methodology guidelines, processes, and operating cadences.
Who You Are
- You have a Bachelor\’s degree, preferably in Sales, Advertising, Marketing, or Business.
- You have a minimum of 3 years experience in digital media, planning and/or buying.
- You have strong industry knowledge and a desire to grow within the digital media industry.
- You have a strong understanding of advertising performance metrics and the advertising ecosystem.
- You have a working knowledge of the programmatic advertising space, including its opportunities and challenges.
- You have a reputation of providing outstanding customer service.
- You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
- You are able to craft impactful sales rationale stories by using data and research.
- You are a highly organised and focused multi-tasker with strong attention to detail who can work independently within a team focused organisation.
- You work effectively with cross-functional teams and all levels of management (internally and externally).
- You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
- You possess strong presentation and communication skills.
- You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
Where You\’ll Be
- This role is based in London.
- We offer you the flexibility to work where you work best! There will be in person meetings and we ask that you come into the London office 2-3 times per week.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know – we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Advertising
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Customer Success Manager, Ad Sales - UK employer: Spotify
Contact Detail:
Spotify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Ad Sales - UK
✨Tip Number 1
Familiarise yourself with Spotify's ad products and the digital media landscape. Understanding how Spotify's advertising works will allow you to speak confidently about their offerings during interviews, showcasing your expertise and enthusiasm for the role.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Customer Success Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and optimised campaigns in the past. Being able to share concrete stories will demonstrate your capability and align with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on industry trends and challenges in digital advertising, particularly in programmatic spaces. This knowledge will not only impress interviewers but also show that you're proactive and committed to growing within the industry.
We think you need these skills to ace Customer Success Manager, Ad Sales - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital media, sales, and customer service. Use keywords from the job description to demonstrate that you meet the qualifications Spotify is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for music and podcasts, and explain how your skills align with the responsibilities of the Customer Success Manager role. Share specific examples of how you've successfully managed client relationships and driven revenue growth.
Showcase Data Skills: Since the role involves data-led storytelling, include examples of how you've used data to inform decisions or improve campaign performance in previous roles. Highlight your proficiency in Excel and any relevant tools you've used.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to client management and how you would handle specific scenarios related to campaign optimisation and upselling. Research Spotify's ad products and be prepared to share insights on how you can contribute to their success.
How to prepare for a job interview at Spotify
✨Know Your Stuff
Make sure you have a solid understanding of Spotify's ad products and the digital media landscape. Familiarise yourself with key advertising performance metrics and be ready to discuss how they impact client success.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong client relationships in the past. Highlight your consultative selling approach and how you've successfully managed client expectations throughout the sales cycle.
✨Data Storytelling is Key
Be ready to demonstrate your ability to interpret data and present it in a compelling way. Think of specific instances where you've used data to drive campaign decisions or upsell opportunities.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, prepare to discuss your experience collaborating across departments. Share examples of how you've led projects that required input from multiple stakeholders.
