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For Companies At a Glance
- Tasks: Build relationships with customers and ensure their success with Backstage products.
- Company: Join Spotify's innovative Backstage team, driving developer portal solutions for top tech companies.
- Benefits: Enjoy flexible work options, with a mix of remote and in-office collaboration.
- Why this job: Be part of a dynamic team focused on technology and customer satisfaction in a startup-like environment.
- Qualifications: Experience in web development, customer management, and strong communication skills are essential.
- Other info: Opportunity to contribute to open source projects and enhance developer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.
We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.
Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.
What You’ll Do
- Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomes
- Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
- Onboard new customers through the implementation process, ensuring a smooth transition
- Identify points of friction in the onboarding and adoption experience
- Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns
- Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities
Who You Are
- You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
- React, TypeScript, GraphQL, and Node are a part of your tool belt
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
- Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
- Having worked in tech consulting or customer management is a bonus
- Experience working with/contributing to backstage.io is a bonus
Where You\’ll Be
- This role is based in London, UK
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
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Customer Success Engineer I - Backstage employer: Spotify
Contact Detail:
Spotify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer I - Backstage
✨Tip Number 1
Familiarise yourself with Spotify's Backstage platform and its features. Understanding how it works and its benefits will help you engage more effectively with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the tech consulting and customer management fields. Attend relevant meetups or online forums to connect with others who have experience in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your web development skills, particularly in React, TypeScript, GraphQL, and Node. Being able to showcase your technical abilities will set you apart from other candidates and demonstrate your capability to support customers effectively.
✨Tip Number 4
Prepare to discuss your previous experiences in customer success or tech consulting. Be ready to share specific examples of how you've helped clients achieve their goals, as this will highlight your suitability for the role and your understanding of customer needs.
We think you need these skills to ace Customer Success Engineer I - Backstage
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Engineer I position. Familiarise yourself with Spotify's Backstage team and their developer portal philosophy.
Tailor Your CV: Highlight your relevant experience in web development, customer management, and technical consulting. Make sure to include specific examples of how you've nurtured customer relationships and solved technical issues.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the role and the tech environment. Discuss your understanding of developer productivity and how your skills align with the needs of the Backstage team.
Showcase Technical Skills: In your application, emphasise your proficiency in technologies like React, TypeScript, GraphQL, and Node. If you have experience with backstage.io, be sure to mention it as it’s a bonus for this role.
How to prepare for a job interview at Spotify
✨Showcase Your Technical Skills
Make sure to highlight your experience with modern web development technologies like React, TypeScript, GraphQL, and Node. Be prepared to discuss specific projects where you've used these tools, as this will demonstrate your technical proficiency.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on customer success, be ready to share examples of how you've previously nurtured customer relationships. Discuss how you’ve identified customer needs and provided solutions that led to their success.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your analytical and problem-solving skills. Think of situations where you proactively addressed customer issues and how you measured the outcomes of your interventions.
✨Communicate Clearly and Effectively
As an excellent communicator, you should practice explaining complex technical concepts in simple terms. This is crucial for ensuring that non-technical users can understand and benefit from your insights.
