Customer Success Engineer - Experimentation Platform

Interested in driving Spotify’s experimentation culture while being the first line of support for our platform? Spotify’s Confidence team is looking for a Customer Success Engineer who will serve our customers — product, engineering, and data teams at Spotify, as well as external companies using our experimentation platform — combining technical depth, business acumen, and strong interpersonal skills to provide strategic guidance and automate problem-solving. We’re seeking a versatile engineer skilled in backend development, SDK development, and customer interaction.

Your primary responsibility will be to provide first-response support to teams running experiments and making product decisions with Confidence, and to build and maintain strong relationships that ensure their success and satisfaction. Join a high-paced, startup-like team of engineers, designers, data scientists, and product managers to drive the adoption, reliability, and effectiveness of our experimentation platform across Spotify. Confidence is built as a product that serves both Spotify and other businesses; you’ll help shape reusable, productizable solutions. We operate with a startup mindset — expect ambiguity, shifting priorities, and broad ownership.

• Own technical support for Confidence users (product managers and developers), providing hands-on guidance, troubleshooting, and enablement.
• Monitor and respond to Confidence support channels; triage, debug, and resolve issues, escalating bugs and complex failures to engineering when needed.
• Serve as first-line incident owner for Confidence, coordinating with engineering to drive timely resolution and clear communication.
• Independently resolve most incoming issues using common debugging approaches (e.g., writing queries, reading and interpreting GCP logs, and basic code-level investigation).
• Identify recurring issues and advocate for structural, long-term fixes across product, platform, or tooling.
• Propose and drive tooling and automation that reduces support cost and improves developer experience.
• Contribute improvements to SDKs, samples, or documentation when it unblocks teams.
• Support onboarding, adoption, and long-term success for teams integrating Confidence into their workflows.
• Represent the voice of Confidence users and influence the product roadmap to improve usability and reliability.

• You understand how developers work and have experience with modern infrastructure, preferably in an enterprise environment.
• You have experience with experimentation (A/B testing) or can ramp up quickly, and are comfortable with experiment design, metrics, guardrails, and interpreting results in production.
• You can debug issues independently by reading Java code, analyzing GCP logs, and writing queries.
• You’re familiar with modern data warehouses and analytics stacks (e.g., Databricks, BigQuery, Snowflake, Redshift).
• You have strong analytical and problem-solving skills and take ownership of issues end to end.
• You’re an excellent written and verbal communicator—clear, calm under pressure, and able to explain complex systems to non-experts.
• Experience with post-sales, B2B SaaS, or experimentation / developer tooling platforms is a strong plus!

This role is based in London (UK) or Stockholm (Sweden). We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.