At a Glance
- Tasks: Lead a team to optimise digital advertising campaigns and resolve technical issues.
- Company: Join Spotify, a global leader in digital advertising with a focus on inclusivity.
- Benefits: Enjoy flexible work options, extensive learning opportunities, and generous parental leave.
- Other info: Work in a dynamic environment that values your unique perspectives and experiences.
- Why this job: Make an impact in the fast-paced world of digital advertising while collaborating with diverse teams.
- Qualifications: 5+ years in digital advertising, with strong leadership and technical skills.
The predicted salary is between 45000 - 50000 £ per year.
What You'll Do
- Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns.
- Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
- Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues.
- Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges.
- Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes.
- Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team.
- Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting.
- Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance.
- Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.
Who You Are
- You have 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
- You have experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus.
- You have experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus.
- You have experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success.
- You have strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement.
- You have experience working on a ticket-based support or operations system.
- You have customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure.
- You are highly adaptable to new systems, platforms, and technologies.
- You have strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.
Where You'll Be
- This role is based in London, UK.
- We offer you the flexibility to work where you work best! There will be some in-person meetings, but still allows for flexibility to work from home.
- This team operates across our GMT and EST time zones for collaboration.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking!
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs.
Manager, Technical Advertising Solutions, EMEA employer: Spotify AB
At Spotify, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions inclusivity and personal growth. As a Manager in Technical Advertising Solutions based in London, you'll lead a talented team while enjoying flexible working arrangements that promote work-life balance. With extensive learning opportunities, generous parental leave, and a commitment to employee well-being, Spotify is dedicated to fostering an environment where every voice is valued and innovation thrives.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Technical Advertising Solutions, EMEA
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Spotify AB and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Spotify AB are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Spotify AB on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Spotify AB. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Manager, Technical Advertising Solutions, EMEA
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Spotify AB. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Spotify AB:Show us that you’ve done your homework! In your application, briefly mention what you admire about Spotify AB’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Spotify AB
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Spotify AB will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Spotify AB, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
