Spotify is seeking a Product Manager for our Customer Service Platform based in London, UK. You will own the product vision and roadmap for the tools our support advisors use, shaping how customers reach support across chat, email, social messaging, and emerging channels.
Collaborate with engineering, design, data science, and customer service operations to build scalable APIs and tooling. You will measure impact with clear success metrics and explore AI-driven improvements to advisor workflows.
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Platform Product Manager, Customer Service — Remote in London employer: Spotify AB
Spotify is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, you will have access to numerous development opportunities while working alongside industry leaders in programmatic advertising. The collaborative environment encourages creativity and strategic thinking, making it a rewarding place to advance your career in the fast-paced world of digital media.
