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- Tasks: Build strong customer relationships and ensure their success with Backstage products.
- Company: Join Spotify's innovative Backstage team, driving developer portal solutions for top tech companies.
- Benefits: Enjoy flexible work options, extensive learning opportunities, and generous parental leave.
- Why this job: Be part of a dynamic team, shaping the future of technology in a startup-like environment.
- Qualifications: Experience in web development, customer management, and a passion for tech consulting is ideal.
- Other info: Work from home flexibility with occasional in-person meetings in London.
The predicted salary is between 36000 - 60000 £ per year.
Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.
We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.
Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.
What You’ll Do
- Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomes
- Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
- Onboard new customers through the implementation process, ensuring a smooth transition
- Identify points of friction in the onboarding and adoption experience
- Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns
- Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities
Who You Are
- You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
- React, TypeScript, GraphQL, and Node are a part of your tool belt
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
- Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
- Having worked in tech consulting or customer management is a bonus
- Experience working with/contributing to backstage.io is a bonus
Where You\’ll Be
- This role is based in London, UK
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off – for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
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Customer Success Engineer I, Backstage employer: Spotify AB
Contact Detail:
Spotify AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer I, Backstage
✨Tip Number 1
Familiarise yourself with the Backstage platform and its community. Engage with the open source community by contributing to discussions or projects on GitHub. This will not only enhance your understanding but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the tech consulting and customer management fields. Attend relevant meetups or webinars to connect with others who have experience in developer productivity and infrastructure, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded customers or resolved technical issues in previous roles. Highlight your analytical skills and problem-solving approach, as these are crucial for the Customer Success Engineer position.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is essential for interacting with non-technical users and ensuring customer satisfaction, so consider role-playing scenarios with friends or colleagues.
We think you need these skills to ace Customer Success Engineer I, Backstage
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Engineer I position at Spotify. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Technical Skills: Emphasise your technical knowledge in web development, particularly with tools like React, TypeScript, GraphQL, and Node. Provide specific examples of how you've used these technologies in previous roles.
Showcase Interpersonal Skills: Since this role involves customer interaction, illustrate your communication skills and ability to explain complex concepts to non-technical users. Use examples from past experiences where you successfully managed customer relationships.
Tailor Your CV and Cover Letter: Craft a CV and cover letter that specifically address the job description. Mention your experience in tech consulting or customer management, and express your passion for working in a fast-paced, startup-like environment.
How to prepare for a job interview at Spotify AB
✨Understand the Developer Environment
Make sure you have a solid grasp of how developers work and collaborate within an enterprise setting. Familiarise yourself with tools like React, TypeScript, GraphQL, and Node, as these are essential for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've identified and resolved customer issues. Highlight your analytical skills and proactive approach, as these will be crucial in ensuring customer satisfaction.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. As a Customer Success Engineer, you'll need to bridge the gap between technical and non-technical users, so clear communication is key.
✨Demonstrate Your Passion for Customer Success
Be ready to share your thoughts on what makes a great customer experience. Show enthusiasm for nurturing relationships and helping customers achieve their goals, as this aligns perfectly with the role's responsibilities.
