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For Companies At a Glance
- Tasks: Empower clients with tailored HubSpot onboarding, training, and support.
- Company: Join a Diamond HubSpot Partner known for exceptional client service.
- Benefits: Enjoy work-from-home flexibility, private medical insurance, and extra leave for personal milestones.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Experience in CRM migrations and training, with strong client-facing skills required.
- Other info: Opportunities for travel within the UK for on-site client engagements.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As a CRM Strategist, you will play a crucial role in empowering clients to maximise their use of the HubSpot platform. Through tailored onboarding, training, and support, you will ensure clients are self-sufficient and confident in leveraging HubSpot for their business needs. Working closely with clients and internal teams, you will manage CRM migrations, plan and execute custom integrations, and design multi-channel marketing campaigns to drive customer success. This role requires strong client-facing skills, technical expertise, and a proactive approach to problem-solving, with opportunities for travel and collaboration across the team.
Key Responsibilities
- Client Delivery
- Deliver tailored HubSpot onboarding and training services to clients, ensuring they are self-sufficient in using the platform.
- Support large-scale data migrations and native integrations, ensuring minimal disruption to clients’ workflows.
- Provide technical set up of client's portals
- Create technical documentation both for internal use and for clients
- Conduct HubSpot portal audits, analyse performance to identify sales opportunities by recommending tactical strategies using the HubSpot platform.
- Have a strong understanding of business processes and the ability to advise clients on how they can align HubSpot with their own.
- Integration & Collaboration
- Scope out and plan custom integrations by working with SpotDev’s in-house development team.
- Liaise with clients to identify and implement solutions that meet their unique needs.
- Strong understanding of data architecture
- Ability to understand API documentation
- Leadership & Team Support
- Act as a role model and provide support to Technical Delivery team.
- Contribute to maintaining the highest standards of delivery within the department.
- Continuous Improvement
- Keep up-to-date with HubSpot product updates and integrate these into training and support strategies.
- Identify opportunities to enhance the department’s efficiency and effectiveness.
Candidate Profile
Essential Qualifications and Experience
- Experience in training delivery and portal activation
- Proven experience in managing CRM migrations and training clients to use HubSpot effectively.
- Familiarity with large-scale data migration and native integrations.
- Demonstrated ability to work with development teams on scoping and planning integrations.
- Experience in creating technical documentation
- End-to-end project management experience.
Desirable Skills and Experience
- Experience working within a HubSpot Solution Partner agency.
- HubSpot Certified Trainer certification
Key Attributes
- Strong client-facing and communication skills.
- Proactive problem-solving and solution mapping capabilities.
- Willingness to travel within the UK for on-site client engagements. (if you are UK based)
KPIs for Success
- Maintain a 80% CSAT (Customer Satisfaction) score or higher for all training services.
- Complete all onboarding projects within specified timelines.
- Ensure seamless integration delivery in collaboration with the Development team.
Benefits
- Work-from-home flexibility with regular travel for client engagements.
- Private medical insurance.
- Additional leave for personal milestones, including birthdays.
- Never work between Christmas and New year
HubSpot CRM Strategist - Diamond HubSpot Partner employer: SpotDev
Contact Detail:
SpotDev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HubSpot CRM Strategist - Diamond HubSpot Partner
✨Tip Number 1
Familiarize yourself with the HubSpot platform inside and out. Understanding its features and capabilities will not only help you in interviews but also demonstrate your commitment to empowering clients effectively.
✨Tip Number 2
Showcase your experience with CRM migrations and training delivery. Be ready to discuss specific examples where you've successfully guided clients through these processes, as this is a key responsibility of the role.
✨Tip Number 3
Highlight your ability to create technical documentation. This skill is essential for ensuring that both clients and internal teams can reference important information easily, so be prepared to share any relevant examples.
✨Tip Number 4
Demonstrate your proactive problem-solving skills. Think of instances where you've identified issues and implemented solutions, as this will resonate well with the expectations of the role.
We think you need these skills to ace HubSpot CRM Strategist - Diamond HubSpot Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the HubSpot CRM Strategist position. Tailor your application to highlight relevant experience in CRM migrations, training delivery, and client management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with HubSpot, particularly in onboarding, training, and managing CRM migrations. Provide specific examples of how you've successfully supported clients in leveraging HubSpot for their business needs.
Showcase Technical Skills: Demonstrate your technical expertise by mentioning any experience with data architecture, API documentation, and creating technical documentation. This will show that you have the necessary skills to support clients effectively.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company. Mention why you are specifically interested in working with a Diamond HubSpot Partner.
How to prepare for a job interview at SpotDev
✨Showcase Your HubSpot Expertise
Make sure to highlight your experience with HubSpot, especially in training delivery and CRM migrations. Be prepared to discuss specific examples of how you've helped clients maximize their use of the platform.
✨Demonstrate Client-Facing Skills
Since this role requires strong client interaction, practice articulating your communication style. Share stories that showcase your ability to build relationships and effectively address client needs.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to data architecture and API documentation. Be ready to explain how you would approach custom integrations and support large-scale data migrations.
✨Emphasize Problem-Solving Abilities
The role demands a proactive approach to problem-solving. Prepare examples of challenges you've faced in previous roles and how you successfully navigated them, particularly in a client-focused context.
