At a Glance
- Tasks: Support trade partners and customers, solve problems, and maximise product value.
- Company: Join Wine Searcher, the leading wine and spirits search platform.
- Benefits: Competitive salary, private healthcare, flexible working, and career development opportunities.
- Other info: Collaborative environment with a supportive international team.
- Why this job: Combine your passion for wine with a rewarding career in a global digital brand.
- Qualifications: Strong customer service skills, attention to detail, and interest in wine.
The predicted salary is between 31000 - 35000 £ per year.
A Customer Success Specialist is needed to join Wine Searcher, the world's leading wine and spirits search platform, trusted by millions of consumers, collectors, retailers and trade professionals to compare prices and discover wines from around the globe. Based in London, this is a fantastic opportunity for someone with strong customer service skills, excellent attention to detail and a genuine interest in wine to build a career with an internationally recognised digital business.
Wine Searcher sits at the intersection of technology, data and the global wine trade, helping wineries, merchants, importers and consumers make smarter buying decisions every day. With teams based in London and Auckland, the business has built a reputation for combining industry expertise with innovative technology, creating a collaborative environment where curiosity, initiative and continuous learning are genuinely valued.
As a Customer Success Specialist, you'll become a key member of the Trade Sales & Partner Success team, supporting trade partners and customers across the UK, Europe and occasionally North America. This is far more than a traditional customer service role. You'll investigate account issues, analyse data, manage partner enquiries, support pre-sales activity and help customers maximise the value of Wine Searcher's products and services. Working closely with colleagues in both London and New Zealand, you'll play an important role in maintaining the high standards of service the company is known for.
This is an ideal opportunity for someone who enjoys solving problems, learning new systems and taking ownership. You'll thrive if you're naturally curious, highly organised and able to pick things up quickly without needing constant direction. An enthusiasm for wine and spirits, whether through previous industry experience or a genuine personal interest, will help you succeed.
To qualify:
- Excellent written and spoken English with outstanding communication skills
- Experience delivering exceptional customer service via telephone and email
- Strong attention to detail and an analytical approach to problem solving
- Confidence using CRM systems, helpdesk platforms or similar business software
- The ability to learn quickly and manage multiple priorities
- A proactive, self-motivated approach with excellent organisational skills
- An interest in the wine and spirits industry, with WSET qualifications, hospitality, retail or trade experience viewed favourably
- Familiarity with AI tools and modern workplace technology would be advantageous
In return, you'll join a globally recognised digital brand where you'll deepen your knowledge of the wine industry while working alongside a supportive international team. Expect a competitive salary of £31,000 to £35,000 depending on experience, private healthcare, a friendly and social office environment, flexible working policies, genuine opportunities to develop your career and the chance to become part of a business that continues to shape the global wine industry.
Customer Success Specialist (London, Sw11) employer: Spot
EAG Bioenergy is an exceptional employer, offering a dynamic work environment where practical engineers can thrive. With a strong focus on employee growth and a commitment to renewable energy, team members enjoy the autonomy to solve real-world engineering challenges while being part of a close-knit operations team. Located in the heart of the UK's expanding bioenergy sector, employees benefit from competitive salaries, a fully equipped company van, and the chance to contribute to meaningful projects that make a tangible impact on sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist (London, Sw11)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spot. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spot before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist (London, Sw11)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spot:Your cover letter is your chance to shine! Tell us why you want to work at Spot specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spot!
How to prepare for a job interview at Spot
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
