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- Tasks: Be the face of Arc'teryx, delivering unforgettable experiences and sharing product knowledge with guests.
- Company: Join a brand committed to bold objectives and creating positive change in communities.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for personal and professional growth.
- Why this job: Connect with nature, inspire others, and be part of a collaborative team that values inclusivity.
- Qualifications: Passionate about customer service, self-motivated, adaptable, and eager to learn about outdoor products.
- Other info: Part-time role from September 2025 to January 2026, with availability needed during peak holiday times.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc’teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 – 30 lbs)
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
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Product Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – Battersea employer: Sportyjob
Contact Detail:
Sportyjob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – Battersea
✨Tip Number 1
Familiarise yourself with Arc'teryx products and their features. Spend time outdoors using their gear, as this hands-on experience will allow you to share authentic insights with customers, making you a more effective Product Guide.
✨Tip Number 2
Engage with the local outdoor community. Attend events or join groups that align with your passion for nature and adventure. This not only builds your network but also demonstrates your commitment to the brand's values.
✨Tip Number 3
Showcase your customer service skills in previous roles. Be ready to discuss specific examples of how you've gone above and beyond for customers, as this aligns with the expectations of delivering exceptional service at Arc'teryx.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Share experiences where you've successfully navigated changes or challenges in a work environment, as these traits are essential for the dynamic nature of a seasonal role.
We think you need these skills to ace Product Guide (Sales Associate) – Seasonal Part-Time (m/w/d) – Battersea
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Guide at Arc'teryx. Highlight your passion for outdoor activities and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job description. Emphasise any previous retail or customer service roles, as well as your personal connection to outdoor activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and the role. Share specific examples of how you've delivered exceptional customer service and your knowledge of outdoor products.
Showcase Your Passion: In both your CV and cover letter, express your love for the outdoors and how it influences your work ethic. Mention any relevant experiences that demonstrate your commitment to nature and community involvement.
How to prepare for a job interview at Sportyjob
✨Show Your Passion for the Outdoors
As a Product Guide, your love for nature and outdoor activities is crucial. Be prepared to share personal experiences that highlight your connection with the outdoors and how it relates to the products you'll be selling.
✨Demonstrate Product Knowledge
Familiarise yourself with Arc'teryx products before the interview. Be ready to discuss specific items, their features, and how they benefit users. This will show your commitment to being a knowledgeable ambassador for the brand.
✨Emphasise Customer Service Skills
The role requires exceptional customer service. Prepare examples of past experiences where you successfully resolved customer issues or enhanced their shopping experience. Highlight your ability to connect with guests authentically.
✨Be Flexible and Adaptable
The job may involve various tasks and responsibilities. During the interview, express your willingness to take on different roles and adapt to changing situations, showcasing your problem-solving skills and team spirit.
