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- Tasks: Be the face of Arc'teryx, delivering unforgettable experiences and sharing product knowledge with guests.
- Company: Join a brand committed to bold objectives and creating positive change in communities.
- Benefits: Enjoy a fun work environment, flexible hours, and opportunities for personal and professional growth.
- Why this job: This role is perfect for outdoor enthusiasts who love connecting with nature and inspiring others.
- Qualifications: Passion for customer service, self-motivated, adaptable, and a love for problem-solving are key.
- Other info: Fixed-term contract from September 2025 to January 2026; must be available during peak holiday times.
The predicted salary is between 24000 - 36000 £ per year.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc’teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 – 30 lbs)
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
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Product Guide (Sales Associate) – Seasonal Full-Time (m/w/d) – Piccadilly employer: Sportyjob
Contact Detail:
Sportyjob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide (Sales Associate) – Seasonal Full-Time (m/w/d) – Piccadilly
✨Tip Number 1
Familiarise yourself with Arc'teryx products and their features. Spend time outdoors using their gear, as this hands-on experience will allow you to share authentic insights with customers.
✨Tip Number 2
Engage with the local outdoor community. Attend events or join groups that align with your passion for nature, as this will help you connect with potential customers and demonstrate your commitment to the brand.
✨Tip Number 3
Showcase your customer service skills in previous roles. Be prepared to discuss specific examples of how you've gone above and beyond to enhance a customer's experience, as this aligns with the expectations of a Product Guide.
✨Tip Number 4
Be ready to demonstrate your adaptability and problem-solving skills during the interview. Think of scenarios where you've successfully navigated challenges, as this will highlight your fit for the dynamic retail environment.
We think you need these skills to ace Product Guide (Sales Associate) – Seasonal Full-Time (m/w/d) – Piccadilly
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Guide at Arc'teryx. Highlight your passion for outdoor activities and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job description. Emphasise any previous retail or customer service roles, as well as your knowledge of outdoor products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and the role. Share personal stories about your connection to nature and how it influences your work ethic and customer interactions.
Showcase Team Spirit: In your application, mention examples of how you've collaborated with others in past roles. Arc'teryx values teamwork, so demonstrating your ability to work well with a team will strengthen your application.
How to prepare for a job interview at Sportyjob
✨Show Your Passion for the Outdoors
As a Product Guide, your love for nature and outdoor activities is crucial. Be prepared to share your personal experiences with the products and how they enhance your adventures. This will demonstrate your genuine enthusiasm and connection to the brand.
✨Demonstrate Product Knowledge
Familiarise yourself with Arc'teryx products before the interview. Be ready to discuss specific features, benefits, and how they cater to different customer needs. This will showcase your commitment to providing exceptional service and your ability to engage with guests authentically.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team environment. Share examples of how you've collaborated with others in previous roles to achieve common goals. This aligns with the company's value of creating a better world together.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to think on your feet or handle ambiguity. Providing clear examples will illustrate your self-motivation and flexibility, which are key traits for this role.
