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For Companies At a Glance
- Tasks: Be the face of Arc'teryx, delivering unforgettable experiences and sharing product knowledge with guests.
- Company: Join a brand committed to bold objectives and creating positive change in communities.
- Benefits: Enjoy flexible part-time hours, a fun work environment, and opportunities for personal development.
- Why this job: This role is perfect for outdoor enthusiasts who love connecting with nature and inspiring others.
- Qualifications: Passion for customer service, self-motivated, adaptable, and a love for problem-solving.
- Other info: Must be available during peak holiday seasons and embrace a culture of inclusivity.
As a Product Guide at Arc’teryx, here’s what you’d be doing:
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc’teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 – 30 lbs)
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
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Product Guide (Sales Associate) – Part-Time (m/w/d) – Battersea employer: Sportyjob
Contact Detail:
Sportyjob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide (Sales Associate) – Part-Time (m/w/d) – Battersea
✨Tip Number 1
Familiarise yourself with Arc'teryx products and their features. Spend time outdoors using their gear, as this hands-on experience will allow you to share authentic insights with customers, making you a more effective Product Guide.
✨Tip Number 2
Engage with the local outdoor community. Attend events or join groups that align with your passion for nature and adventure. This not only builds your network but also demonstrates your commitment to the brand's values.
✨Tip Number 3
Showcase your customer service skills in previous roles. Be prepared to discuss specific examples of how you've gone above and beyond for customers, as this aligns with the expectations of delivering exceptional service at Arc'teryx.
✨Tip Number 4
Be ready to demonstrate your adaptability and problem-solving skills during the interview. Think of scenarios where you've successfully navigated challenges, as this will resonate well with the role's requirements.
We think you need these skills to ace Product Guide (Sales Associate) – Part-Time (m/w/d) – Battersea
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Arc'teryx and its values. Highlight your passion for the outdoors and how it aligns with their mission in your application.
Showcase Product Knowledge: Demonstrate your understanding of outdoor products and how they perform in various conditions. Use specific examples to illustrate your product obsession and experiences.
Emphasise Customer Service Skills: Provide examples of your previous customer service experience. Highlight how you have gone above and beyond to create memorable experiences for customers.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Product Guide role. Use keywords from the job description to show you are a perfect fit.
How to prepare for a job interview at Sportyjob
✨Show Your Passion for the Outdoors
As a Product Guide, your love for nature and outdoor activities is crucial. Be prepared to share personal experiences that highlight your connection with the outdoors and how it relates to the products you'll be selling.
✨Demonstrate Product Knowledge
Familiarise yourself with Arc'teryx products before the interview. Be ready to discuss specific items, their features, and how they benefit users. This will show your commitment to delivering exceptional customer service.
✨Emphasise Team Collaboration
The role requires working closely with your team and store leadership. Share examples of how you've successfully collaborated in previous roles, highlighting your ability to balance autonomy with teamwork.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past situations where you had to think on your feet or resolve customer issues effectively, and be ready to discuss these during the interview.
