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- Tasks: Manage relationships with ecommerce customers and ensure they get the most from our platform.
- Company: Rapidly growing ecommerce SaaS provider based in Brighton.
- Benefits: Competitive salary, hybrid working, and career development opportunities.
- Why this job: Join a dynamic team and help ecommerce brands thrive with innovative technology.
- Qualifications: Experience in account management or customer success within ecommerce SaaS.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 36000 - 54000 £ per year.
Location: Brighton, UK (4 days in office / 1 day remote)
Salary: £45,000 base + £13,500 OTE
Employment Type: Full-time
Company Overview: The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe.
Role Overview: The Technical Account Manager acts as the primary post-sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders.
Key Responsibilities:
- Manage and develop relationships with a portfolio of ecommerce customers post-sale
- Act as a trusted technical and commercial advisor, ensuring customers maximise value from the platform
- Support onboarding, configuration and integration discussions alongside implementation teams
- Identify and drive expansion opportunities through upsell and cross-sell activity
- Proactively manage renewals, usage health and customer retention
- Troubleshoot technical challenges and coordinate with internal product and support teams
- Maintain accurate account records, forecasts and activity tracking within the CRM
Required Experience And Skills:
- Previous experience in a Technical Account Manager, Customer Success Manager or similar role within ecommerce SaaS or technology
- Strong understanding of ecommerce operations, integrations, APIs or marketplace workflows
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Commercial mindset with experience managing renewals, expansion or revenue targets
- Confident managing multiple accounts and prioritising effectively in a fast-paced environment
Role Package and Benefits:
- £45,000 base salary with £13,500 OTE
- Hybrid working model based primarily in Brighton
- Opportunity to work closely with ecommerce customers at scale
- Exposure to a growing SaaS platform with strong product-market fit
- Ongoing training, development and career progression opportunities
Account Manager in Brighton employer: SportSherpa Consultants
Contact Detail:
SportSherpa Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn post highlighting your experience with ecommerce technology and customer success stories. This will help you stand out as a knowledgeable candidate when you’re chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research the company’s platform and think about how your skills can help their customers succeed. Be ready to discuss specific examples of how you've driven account growth or tackled technical challenges in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities, and applying directly shows your enthusiasm. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace Account Manager in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in ecommerce SaaS and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your background makes you the perfect fit for this role. Keep it engaging and personal, we love a good story!
Showcase Your Technical Skills: Since this role blends technical expertise with account management, make sure to highlight your understanding of integrations, APIs, and ecommerce operations. We’re looking for someone who can communicate these concepts clearly to our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at SportSherpa Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of ecommerce operations, integrations, and APIs. The role requires a solid understanding of these concepts, so be ready to discuss how they apply to the platform and the customers you'll be working with.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience as a Technical Account Manager or Customer Success Manager. Focus on how you've managed customer relationships, driven renewals, and tackled technical challenges in the past.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to communicate effectively with non-technical stakeholders, so think about how you can break down complex ideas into relatable language during the interview.
✨Be Proactive
Demonstrate your proactive approach by discussing how you've identified upsell or cross-sell opportunities in previous roles. Show that you're not just reactive but can also drive account growth and customer retention through strategic thinking.
