At a Glance
- Tasks: Provide top-notch customer service and support the sales team in a dynamic environment.
- Company: Join Sports Directory, part of Frasers Group, passionate about sports and education.
- Benefits: Enjoy a term-time role with flexible hours and potential for contract extension.
- Other info: Opportunity for personal growth in a supportive team atmosphere.
- Why this job: Make a real difference by helping teachers and students achieve their full potential.
- Qualifications: Experience in customer service, strong communication skills, and a friendly approach.
The predicted salary is between 24000 - 30000 £ per year.
Sports Directory is proud to be part of Frasers Group, and we are passionate about uniting Sports with Education. We recognise that education is more than textbooks and classrooms – it’s about building character, encouraging teamwork and nurturing physical and mental well-being. Our mission is to support teachers and students alike to achieve their full potential supporting teachers to cultivate an environment where physical education is valued just as highly as academic achievement. Founded in 1993, Sports Directory is the number one supplier of Sports education equipment and are specialists in education.
To provide efficient administrative and customer service support within the sales office, ensuring customer enquiries and orders are handled promptly and professionally. This role plays a key part in maintaining strong customer relationships and supporting daily sales operations.
Key Responsibilities- Manage and monitor the customer service inbox, responding to queries in a timely and professional manner
- Provide live chat support to customers, assisting with enquiries in real time
- Process and input customer orders accurately onto the system
- Answer incoming customer service calls and deal confidently with enquiries
- Provide general administrative support to the sales team
- Maintain accurate customer records and documentation
- Escalate complex issues to the Sales Manager where appropriate
- Ensure high standards of customer service are maintained at all times
This role is a 9 month fixed term contract with possibility to extend to 12 months. This is a term time only position, working 4 days per week, 8.30am - 5pm.
Qualifications- Essential: Previous experience in an administrative or customer service role
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Confident telephone manner
- Comfortable managing live chat platforms and email enquiries
- Competent in Microsoft Office and general IT systems
- Desirable: Experience in order processing
- Experience working within a sales office environment
- Friendly and professional approach
- Reliable and able to work independently
- Calm under pressure
- Team player
What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview with the Hiring Team.
Customer Service Advisor (9 Month Maternity Cover) in Dartford employer: Sports Directory
At Sports Directory, part of the Frasers Group, we pride ourselves on fostering a supportive and dynamic work environment that values teamwork and personal growth. As a Customer Service Advisor, you will enjoy a flexible term-time schedule, opportunities for professional development, and the chance to contribute to our mission of enhancing sports education. Our commitment to employee well-being and a collaborative culture makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (9 Month Maternity Cover) in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sports Directory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sports Directory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (9 Month Maternity Cover) in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sports Directory:Your cover letter is your chance to shine! Tell us why you want to work at Sports Directory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sports Directory!
How to prepare for a job interview at Sports Directory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
