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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a free gym membership, 20% discount, and a chance to earn double salary monthly.
- Why this job: Be part of a vibrant culture that values ambition and personal growth in fitness.
- Qualifications: Outgoing personality, driven mindset, and a passion for fitness and customer service required.
- Other info: Flexible shifts and opportunities for personal training sessions available.
The predicted salary is between 24000 - 36000 £ per year.
Everlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications:
- Of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service.
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information: Want to know see more of the great things our brand does please visit our LinkedIn page here. An Opportunity Like This At Frasers Group Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:
- Think without limits - Think fast, think fearlessly and take the team with you.
- Own it and back yourself - own the basics, own your role and own the results.
- Be relevant - Relevant to our people, our partners and the planet.
Membership Experience Host employer: Sports Direct Fitness
Contact Detail:
Sports Direct Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Show your passion for fitness during the interview. Share personal stories about how fitness has impacted your life and how you can inspire others to achieve their goals.
✨Tip Number 2
Familiarise yourself with the membership software system mentioned in the job description. If possible, practice using similar systems or ask current members about their experiences to demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss how you would handle member complaints effectively. Think of examples from past experiences where you turned a negative situation into a positive outcome.
✨Tip Number 4
Research the latest fitness trends and challenges that the gym offers. Being knowledgeable about these topics will show your commitment to staying current and engaging with members.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Membership Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Passion: In your cover letter or personal statement, express your passion for fitness and customer service. Share any relevant experiences that demonstrate your enthusiasm and commitment to providing excellent member experiences.
Highlight Relevant Skills: Make sure to emphasise your administrative skills, ability to handle customer complaints, and experience with membership software systems. Use specific examples from your past roles to illustrate these competencies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sports Direct Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with the Company
Research Everlast Gyms and their offerings before the interview. Understanding their fitness challenges, class descriptions, and membership software will show your genuine interest and help you answer questions more effectively.
✨Exhibit a Positive Mindset
During the interview, maintain a positive attitude and be approachable. The company values outgoing personalities, so showcasing your positivity can make a strong impression on the interviewers.
