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For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a free gym membership, 20% discount, and a chance to earn double salary monthly.
- Why this job: Be part of a dynamic team that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing, driven, and passionate about fitness with strong administrative skills.
- Other info: Opportunity for personal training sessions and career development in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
Everlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
- Need to be of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service.
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information
Want to know see more of the great things our brand does please visit our LinkedIn page here. An Opportunity Like This At Frasers Group Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:
- Think without limits - Think fast, think fearlessly and take the team with you.
- Own it and back yourself - own the basics, own your role and own the results.
- Be relevant - Relevant to our people, our partners and the planet.
Membership Experience Host employer: Sports Direct Fitness
Contact Detail:
Sports Direct Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Engage with the community on social media platforms, especially those related to fitness and wellness. This can help you understand member expectations and preferences, which is crucial for a Membership Experience Host.
✨Tip Number 3
Network with current employees or members of Everlast Gyms. They can provide insights into the company culture and what it takes to excel in the role, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Membership Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for fitness and customer service. Mention specific experiences that demonstrate your outgoing personality and ability to handle member complaints effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or fitness environments. Include examples of how you've contributed to sales and retention, as well as your familiarity with administrative duties.
Show Your Enthusiasm: Make sure your application conveys your enthusiasm for the role and the company. Use positive language and express your eagerness to learn and develop within the fitness industry.
How to prepare for a job interview at Sports Direct Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with Membership Software
Since the role requires a good understanding of membership software systems, take some time to research common platforms used in gyms. Being able to discuss your familiarity with these systems will show your readiness for the position.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to take on various duties as needed. Share examples of how you've collaborated with colleagues in the past and your flexibility in adapting to changing business needs.
