Product Account Manager

We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Sportradar is a worldwide leader in sports data and audiovisual services for bookmakers. Over the course of the last years, Sportradar significantly expanded its range of products & services by acquiring the industry leader for Deep Learning AI for Personalization and CRM, first to market bringing Netflix and Spotify to Sports and iGaming. Receiving and training on hundreds of Gigabytes / tens of millions rows of data per day, Vaix is building a wide range of Machine Learning solutions, from Recommendation engines, human behaviour predictive models, to Natural Language Processing. We process hundreds of API requests per second from operators and respond back with latency in milliseconds.

Vaix is now looking to recruit an experienced & passionate Product Account Manager with a good understanding of the gaming industry, product and technology to join our Sports Personalization team and grow our AI products used by our over 100 customers.

THE CHALLENGE:

• Own end-to-end Account Management for customer relationships and service portfolio management for Vaix clients, serving as their dedicated internal advocate and ensuring their needs are prioritized across all touchpoints.
• Collaborate with sales teams, prospective customers, and internal Vaix/Sportradar teams to ensure seamless technical project delivery and successful customer onboarding for new accounts.
• Partner with operators to optimize their UX & services through Sportradar/Vaix AI solutions, driving continuous innovation in use cases and ensuring mutual success through their growth and achievement.
• Establish operational excellence for your customers through operational support for running Vaix products for the customer, identification and execution of opportunity areas that create efficiency and remove obstacles.
• Leading role in monitoring the services, technical problem troubleshooting & solving issues, as well as new requests.
• Deliver exceptional support through active listening and consultative approaches on every customer interaction, proactively addressing integration challenges and maintaining service delivery within established SLAs.
• Test, and help develop scalable monitoring and testing, for your customers' services.
• Manage multiple customers in parallel timelines and collaborate in a global and remote environment across continents and time zones.
• Identify new business opportunities addressing customer needs/issues, and involve relevant sales and product team to consult/develop a solution.

ABOUT YOU

• Background in customer-facing technical roles including Sales Engineering, Pre-sales Specialist, Account Management, or Solution Architect, with experience translating complex solutions into business value for clients.
• Understanding of the sports betting ecosystem with passion for sports and iGaming, including experience working in large-scale, agile sales and operational environments, with good knowledge of sportsbook suppliers and platforms a plus.
• Proactive approach to building and monitoring customer relationships and service utilization, with focus on performance optimization, identifying pain points, and hands-on problem-solving in collaboration with cross-functional teams.
• KPI-driven with proven ability to analyse and understand data, including usage of the required tools. Knowledge of querying languages like SQL a plus.
• Willingness to learn new tools & processes.
• Internally-motivated and entrepreneurial with strong ownership mentality, excellent communication skills, and proven time management and organizational abilities.
• Creative thinker and experienced at understanding client's potential pain points.
• Passionate about technology, customer service and helping others.
• Strong English communication skills in both verbal and written, with additional languages (particularly Spanish) considered a valuable asset.
• Experience of working in large scale and agile sales & operational teams.
• Flexibility: Willing to travel occasionally, both domestically and internationally, to support business needs and customer relationships.

OUR OFFER

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours via hybrid model.

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together.

OUR RECRUITMENT PROCESS

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Interviews: Meet with the team and later with the Hiring Manager to dive into your solution, as also discuss team fit.
• Final Steps: Receive feedback and, if successful, an offer.

Apply now and become part of a company that blends the thrill of sports with the power of AI and machine learning.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you're willing to learn and grow with us, we invite you to join our team.