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For Companies At a Glance
- Tasks: Manage customer relationships and optimise their experience with our AI products.
- Company: Join the world's leading sports technology company at the forefront of innovation.
- Benefits: Flexible working hours, global team collaboration, and a vibrant community.
- Why this job: Be part of a dynamic team that blends sports with cutting-edge AI technology.
- Qualifications: Experience in customer-facing technical roles and a passion for sports and iGaming.
- Other info: Opportunities for personal growth and a supportive work environment.
The predicted salary is between 28800 - 48000 £ per year.
We\’re the world\’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
Sportradar
is a worldwide leader in sports data and audiovisual services for bookmakers. Over the course of the last years Sportradar significantly expanded its range of products & services by acquiring
, the industry leader for Deep Learning AI for Personalization and CRM, first to market bringing Netflix and Spotify to Sports and iGaming.
Receiving and training on hundreds of Gigabytes / tens of millions rows of data per day, Vaix is building a wide range of Machine Learning solutions, from Recommendation engines, human behavior predictive models, to Natural Language Processing. We process hundreds of API requests per second from operators and respond back with latency in milliseconds.
Vaix
is now looking to recruit an experienced & passionate
Product Account Manager
with good understanding of the gaming industry, product and technology to join our Sports Personalization team and grow our AI products used by our over 100 customers.
THE CHALLENGE:
- Own end-to-end Account Management for customer relationships and service portfolio management for Vaix clients, serving as their dedicated internal advocate and ensuring their needs are prioritized across all touchpoints.
- Collaborate with sales teams, prospective customers, and internal Vaix/Sportradar teams to ensure seamless technical project delivery and successful customer onboarding for new accounts.
- Partner with operators to optimize their UX & services through Sportradar/Vaix AI solutions, driving continuous innovation in use cases and ensuring mutual success through their growth and achievement.
- Establish operational excellence for your customers through operational support for running Vaix products for the customer, identification and execution of opportunity areas that create efficiency and remove obstacles. Leading role in monitoring the services, technical problem troubleshooting & solving issues, as well as new requests.
- Deliver exceptional support through active listening and consultative approaches on every customer interaction, proactively addressing integration challenges and maintaining service delivery within established SLAs.
- Test, and help develop scalable monitoring and testing, for your customers\’ services.
- Manage multiple customers in parallel timelines and collaborate in a global and remote environment across continents and time zones.
- Identify new business opportunities addressing customer needs/issues, and involve relevant sales and product team to consult/develop a solution.
ABOUT YOU
- Background in customer-facing technical roles including Sales Engineering, Pre-sales Specialist, Account Management, or Solution Architect, with experience translating complex solutions into business value for clients.
- Understanding of the sports betting ecosystem with passion for sports and iGaming, including experience working in large-scale, agile sales and operational environments, with good knowledge of sportsbook suppliers and platforms a plus.
- Proactive approach to building and monitoring customer relationships and service utilization, with focus on performance optimization, identifying pain points, and hands-on problem-solving in collaboration with cross-functional teams.
- KPI-driven with proven ability to analyse and understand data, incl usage of the required tools. Knowledge of querying languages like SQL a plus. Willingness to learn new tools & processes.
- Internally-motivated and entrepreneurial with strong ownership mentality, excellent communication skills, and proven time management and organizational abilities.
- Creative thinker and experienced at understanding client\’s potential pain points
- Passionate about technology, customer service and helping others
- Strong English communication skills in both verbal and written, with additional languages (particularly Spanish) considered a valuable asset.
- Experience of working in large scale and agile sales & operational teams
- Flexibility:
Willing to travel occasionally, both domestically and internationally, to support business needs and customer relationships.
OUR OFFER
- A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
- Flexible working hours via hybrid model.
While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together.
OUR RECRUITMENT PROCESS
- Initial Screening
: A quick chat with our Talent Acquisition Partner to understand your background and expectations. - Two Interviews:
Meet with the team and later with the Hiring Manager to dive into your solution, as also discuss team fit. - Finals Steps:
Receive feedback and, if successful, an offer
Apply now and become part of a company that blends the thrill of sports with the power of AI and machine learning
Additional Information
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you\’re willing to learn and grow with us, we invite you to join our team
Product Account Manager employer: Sportradar
Contact Detail:
Sportradar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Sportradar. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by understanding our products and services inside out. Show us how your skills can directly benefit our clients and enhance their experience with our AI solutions.
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love candidates who can think on their feet and tackle challenges head-on, especially when it comes to optimising customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Product Account Manager
Some tips for your application 🫡
Show Your Passion for Sports and Technology: Make sure to highlight your love for sports and technology in your application. We want to see how your interests align with our mission at Sportradar, so don’t hold back on sharing your experiences!
Tailor Your Application: Take the time to customise your CV and cover letter for the Product Account Manager role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into the picture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at Sportradar
✨Know Your Stuff
Make sure you have a solid understanding of the sports betting ecosystem and the technology behind it. Brush up on your knowledge of AI solutions and how they can enhance customer experiences. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in customer-facing positions. Highlight your ability to identify pain points and implement effective solutions, as this is crucial for the Product Account Manager role.
✨Be Ready to Collaborate
Since the role involves working with various teams, be prepared to discuss your experience in cross-functional collaboration. Share specific instances where you successfully partnered with sales or technical teams to deliver results for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current projects, challenges they face in customer relationships, or how they measure success in account management. This demonstrates your proactive approach and genuine interest.
