Product Manager Sports Personalization

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Sportradar is a worldwide leader in sports data and audiovisual services for bookmakers. Over the course of the last years Sportradar significantly expanded its range of products & services by acquiring Vaix.ai, the industry leader for Deep Learning AI for Personalization and CRM, first to market bringing Netflix and Spotify to Sports and iGaming. Receiving and training on hundreds of Gigabytes / tens of millions rows of data per day, Vaix is building a wide range of Machine Learning solutions, from Recommendation engines, human behaviour predictive models, to Natural Language Processing. We process hundreds of API requests per second from operators and respond back with latency in milliseconds.

Vaix is now looking to recruit an experienced & passionate Product Manager (Sports Personalization) with good understanding of the gaming industry, product and technology to join our Sports Personalization team and grow our AI products used by our over 100 customers.

• Contribution to the overall Product strategy of Sports Personalization.
• Strategic Product Ownership & Roadmap Development: Take full responsibility for product/feature strategy, roadmap creation, and delivery against business objectives. Develop product roadmaps by analyzing customer needs, business requirements, and market/tech demands, while negotiating launch timelines with development teams and creating dependency frameworks.
• Product Requirements & Documentation: Create comprehensive product requirements, specifications, business cases, and documentation for complex products and features. Establish and maintain product knowledge repositories, capturing learnings systematically for internal and external stakeholders.
• Performance Monitoring & Optimization: Develop, monitor, and improve product KPIs with analytics team support, conducting ongoing optimization and rapid problem resolution to ensure product success.
• Market Intelligence & Competitive Analysis: Regularly conduct and publish market research and competitive analysis to identify opportunities for improvement, change, and growth within the product area.
• Cross-Functional Collaboration & Delivery: Work closely with development, QA, and operational teams to ensure timely, high-quality product releases. Lead User Acceptance Testing before and after launch, while developing scalable monitoring and testing processes.
• Platform Integration & Vendor Management: Ensure seamless integration with the overall Vaix and Sportradar platform ecosystem, while selecting and maintaining relationships with external vendors required for product development.
• Customer-Facing Support & Business Communication: Serve as the primary technical contact for Sales, Account Management, and customers throughout pre-sales and post-sales phases. Resolve product, operational, and technical queries while maintaining excellent service levels within agreed SLAs.
• User Experience Advocacy: Champion user experience as a core element of API and AI development, promoting user-centered and player journey-focused approaches throughout the team and company.
• Training, Mentoring & Internal Enablement: Train and mentor colleagues across account management and sales functions to enhance product knowledge and improve customer interactions. Support product marketing activities and collaborate with marketing/PR teams on product-specific materials.
• Innovation & Opportunity Identification: Collect and generate new product ideas and enhancements from internal and external sources. Identify business opportunities that address customer needs and lead cross-functional teams in developing solutions while removing operational obstacles.
• Stakeholder Relationship Management: Build successful relationships across all company functions and jurisdictions, effectively communicating complex information and influencing stakeholders to negotiate solutions and manage dependencies.

• 2+ years experience in product or technical roles, ideally in Sports betting.
• Sports Industry Expertise: Understanding of the sports betting ecosystem with passion for sports and iGaming, including experience working in large-scale, agile sales and operational environments.
• Technical & Product Management Skills: Product-level experience with APIs, data technologies, and querying languages (SQL, R, Python). Technical product management background with understanding of client/web technologies, user interface development, and player journey optimization.
• Tool Proficiency & Data Analysis: Proficient in product management tools including MS Office, Figma, Miro, Jira, Slack, and others. KPI-driven with proven ability to query, analyze, and understand data using required analytical tools.
• Communication & Presentation Excellence: Strong English language skills (spoken and written), with additional languages as a plus. Ability to present business and technical concepts clearly across verbal, written, and presentation formats, including sales pitches and internal meetings. Skilled at communicating scope, timelines, and expectations while delivering difficult messages without political influence.
• Leadership & Relationship Management: Self-motivated, entrepreneurial mindset with strong ownership mentality and excellent time management skills. Proactive in building and monitoring relationships with customers and internal teams while maintaining focus on Vaix product optimization.
• Problem-Solving & User Focus: Creative thinker experienced in identifying client pain points and connecting them to feature configuration and production solutions. Passionate about technology and user experience with a "get things done the right way" attitude and willingness to learn new tools and processes.
• Operational Excellence: Drive to continuously optimize performance, identify breakdown points, and willingness to bridge gaps and solve issues hands-on with cross-functional contributors. Ability to work collaboratively while maintaining high standards.
• Flexibility: Willing to travel occasionally, both domestically and internationally, to support business needs and customer relationships.

• A collaborative environment with colleagues from all over the world.
• Ability to shape your own workday and career via a clearly defined professional and personal development plan.
• Opportunity to work with senior leadership team and develop yourself within an inspiring and fast-growing company.
• Vibrant and inclusive community. We talk sports every day and take the sporting spirit into our daily work.
• Flexibility to work in a hybrid setup.

Apply now and become part of a company that blends the thrill of sports with the power of AI and machine learning!