Executive Operational Account Manager

Sportradar is a global leader, who provides cutting-edge data and technical solutions to media companies, bookmakers, sports federations, and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, employing over 2,000 people in more than 30 locations around the world.

DEPARTMENT DESCRIPTION: OPERATIONAL ACCOUNT MANAGEMENT

Managed Trading Services (MTS) is a holistic solution that enables Wagering Operators to future-proof their business by offering services such as risk management and advanced marketing tools. The Operational Account Management team performs an important role by acting as the main point of contact between our growing client base and Sportradar.

Under supervision, the Executive Operational Account Manager (OAM) will supply personalised services to MTS clients and promptly escalate any relative queries or issues.

KEY RESPONSIBILITIES:

• Support the customers and bookmakers of Sportradar's Managed Trading Services (MTS) in achieving their target KPIs.
• Assistance in setting up an optimised odds’ configuration, customised to suit the requirements of each Operator.
• Ongoing trading discussions which include liability optimisation, player profiling, risk/trading strategies, competitor analysis.
• Regular training delivered to the Operator for the purpose of optimising the use of Sportradar Tools.
• Evaluation of business strategy and advice to help succeed.
• Ongoing support in monitoring Bookmaker KPIs (margin, rejection rate, tournament performance, etc.) and providing suggestions on achieving optimal results.
• Escalate the Operator’s requirements to other Sportradar departments and encourage the client to use new Sportradar functionalities.
• Prepare reports and undertake administrative tasks as delegated by Senior Operational Account Managers.
• Other duties as assigned.

MUST HAVE SKILLS:

• Previous experience with analytical/trading roles within the sports betting industry would be advantageous.
• Flexible with work shifts, including evenings, weekends, and bank holidays.
• Proficient use of MS Office, especially MS Excel.
• Fluent in English (both written and spoken), and ability to communicate in a second language.
• Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly.
• Flexibility to adapt to changing priorities as well as product environments and ability to meet strict deadlines.

NICE TO HAVE SKILLS:

• Basics of SQL would be preferential but not essential.

ADDITIONAL INFORMATION:

• Continuous learning program with technical internal sessions for continuous improvement.
• Access to our extensive Sportradar online e-learning platform.
• Internal training sessions during office hours to learn.
• Good opportunities to advance your career within Sportradar.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

Location: 1st and 3rd Floor, 8-10 Old Jewry, London, United Kingdom