At a Glance
- Tasks: Support account management and enhance customer experience in a fast-paced sports trading environment.
- Company: Join a global team in a vibrant and inclusive tech company.
- Benefits: Flexible work hours, social events, and a focus on well-being.
- Other info: Collaborative culture with opportunities for growth and learning.
- Why this job: Develop your skills while making a real impact in the sports trading industry.
- Qualifications: Experience in account management or customer support is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and detail-oriented Associate Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will support the Operational Account Management team in delivering a high standard of service to customers, helping with day-to-day account coordination, performance monitoring, reporting, and follow-up actions. This is an excellent opportunity for someone who is eager to develop their commercial, operational, and customer-facing skills within a fast-paced sports trading environment.
Key Stakeholders
You will work closely with Operational Account Managers, Trading, Product, Integration, Customer Support, and other internal teams to help coordinate customer-related activity and ensure smooth day-to-day operations. The role requires strong collaboration, attention to detail, and the ability to communicate clearly across teams while supporting the delivery of a consistent and high-quality customer experience.
THE CHALLENGE
- Support the Operational Account Management team with day-to-day customer and account-related activities.
- Assist in monitoring trading performance and highlighting trends, issues, or opportunities for review.
- Prepare reports, summaries, and analysis to support customer discussions and internal decision-making.
- Help coordinate onboarding, handover, and implementation activities for new and existing customers.
- Track follow-up actions and ensure agreed tasks are communicated and completed on time.
- Support customer training sessions, product demonstrations, and ongoing engagement activities where required.
- Work with internal teams to help resolve operational issues and improve service delivery.
- Maintain accurate records of customer activity, requests, and operational updates.
- Assist with analysing customer usage and product adoption to identify areas for improvement.
- Provide administrative and coordination support for customer meetings, reviews, and follow-up communication.
- Contribute to internal process improvements and support wider team initiatives as needed.
- Support additional business or team priorities as required.
ABOUT YOU
- Some experience in account management, customer support, trading operations, or a related analytical or operational role would be advantageous; previous experience in analytical or trading roles within the sports betting industry would be particularly beneficial.
- Strong organisational skills and the ability to manage multiple tasks with accuracy and attention to detail.
- Good analytical skills, with the ability to interpret data and identify key trends or issues.
- Confident verbal and written communication skills, with the ability to work effectively across teams.
- A collaborative mindset and willingness to learn in a fast-paced, customer-focused environment, with the confidence and integrity to build strong working relationships and earn trust quickly across internal teams.
- Strong problem-solving skills and a proactive approach to supporting team priorities.
- Proficient in using systems, tools, and Microsoft Office applications, particularly Excel, alongside Word, PowerPoint, and Outlook.
- Ability to adapt to changing priorities and product environments, and work to strict deadlines in a dynamic business environment; flexibility to support shift coverage including evenings, weekends, and bank holidays where required.
- Fluent in English, plus a second European language, with the ability to communicate confidently in both.
- Willingness to travel occasionally if required by the business.
OUR OFFER
- A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and team building.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
Associate Operational Account Manager, MTS employer: Sportradar AG
Join our dynamic Managed Trading Services (MTS) team in London, where we foster a collaborative and inclusive work culture that values your growth and well-being. As an Associate Operational Account Manager, you'll enjoy the flexibility to manage your tasks autonomously while being part of a vibrant community that supports diversity and encourages professional development. With opportunities for skill enhancement in a fast-paced sports trading environment, this role offers a meaningful career path alongside a global network of colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Operational Account Manager, MTS
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sportradar AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sportradar AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Operational Account Manager, MTS
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sportradar AG:Your cover letter is your chance to shine! Tell us why you want to work at Sportradar AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sportradar AG!
How to prepare for a job interview at Sportradar AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
