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- Tasks: Manage ticketing systems and ensure smooth operations for all events.
- Company: Join a high-profile professional sports team in the Midlands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for innovation.
- Why this job: Make a real impact on supporter experience and operational performance.
- Qualifications: Experience in ticketing systems and venue operations is essential.
- Other info: Be part of a fast-paced team with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A professional sports team based in the Midlands is seeking an experienced Ticketing Systems Manager to take ownership of its ticketing technology and operational delivery across all fixtures and events. This role is ideal for a detail-oriented ticketing professional who enjoys working at the intersection of systems, operations and supporter experience. Reporting into the Head of Ticketing, you will be responsible for ensuring ticketing platforms, processes and matchday delivery operate smoothly, securely and efficiently, while identifying opportunities for innovation and improvement.
The Opportunity
As Ticketing Systems Manager, you will be responsible for the end-to-end technical and operational readiness of ticketing activity. Your focus will be on system configuration, event setup, operational coordination and continuous enhancement of the supporter journey.
Key areas of responsibility include:
- Owning the configuration and ongoing performance of the club's ticketing systems and related platforms
- Managing all event builds and on-sales, ensuring accuracy across pricing, inventory and access rules
- Acting as the operational lead for ticketing on event days, working closely with safety, stadium and access control teams
- Coordinating ticketing arrangements with external stakeholders, including governing bodies and visiting teams
- Ensuring ticketing technology, hardware and integrations are fully tested and event-ready
- Producing sales, attendance and operational insight to support planning and decision-making
- Managing relationships with system providers and operational partners
- Supporting system enhancements, new feature releases and internal training
- Reviewing processes and workflows to improve efficiency, compliance and customer experience
About You
You will bring strong experience in ticketing systems and venue operations, with the confidence to take ownership in a fast-paced environment. You will be highly organised, technically capable and comfortable managing competing priorities around major events.
Essential experience and attributes:
- Demonstrable experience managing ticketing systems within sport, live events or large venues
- Strong working knowledge of digital ticketing platforms and access control environments
- Excellent organisational skills and attention to detail
- Ability to remain calm and decisive in time-critical situations
- Confident communicator with experience working across departments and with external partners
- Strong IT skills and experience working with ticketing data and reporting
Desirable:
- Experience working within a professional sports organisation
- Exposure to enterprise ticketing platforms such as SeatGeek or similar systems
Why Join?
This role offers the chance to play a central part in delivering high-quality ticketing operations for a high-profile sports organisation. You will have genuine influence over how systems and processes are shaped, with the opportunity to drive improvements that directly impact supporter experience and operational performance.
Ticketing System Manager employer: Sporting Jobs
Contact Detail:
Sporting Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing System Manager
✨Tip Number 1
Network like a pro! Reach out to people in the sports industry, especially those who work with ticketing systems. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems, make sure to highlight that in conversations. Bring examples of how you’ve improved processes or enhanced supporter experiences. This will help you stand out as someone who can take ownership of the role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to teams you’re interested in and express your enthusiasm for their ticketing operations. Sometimes, creating a connection can lead to opportunities before they even hit the job boards.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to tailor your application to reflect your passion for ticketing systems and how you can enhance the supporter journey. Let’s get you in the game!
We think you need these skills to ace Ticketing System Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Systems Manager role. Highlight your experience with ticketing systems and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ticketing and how you can enhance the supporter experience. Be sure to mention any specific achievements that relate to the job description.
Showcase Your Technical Skills: Since this role involves a lot of tech, don’t forget to showcase your IT skills and experience with digital ticketing platforms. We love seeing candidates who are comfortable with technology and can manage data effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Sporting Jobs
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems, especially those used in sports. Familiarise yourself with platforms like SeatGeek or similar, and be ready to discuss how you've managed these systems in the past.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think about times when you successfully coordinated events or managed competing priorities, especially in a fast-paced environment.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. You’ll need to demonstrate your ability to communicate effectively across departments and with external partners, so consider role-playing common interview questions with a friend.
✨Highlight Innovation and Improvement
Be ready to discuss any innovative ideas or improvements you've implemented in previous roles. Think about how you can enhance supporter experience and operational performance, as this is key for the role.
