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- Tasks: Lead daily operations and ensure a safe, fun environment for families at our swim venue.
- Company: Join swim, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth in a vibrant community.
- Why this job: Make a splash in your career while helping kids learn to swim and thrive.
- Qualifications: Experience in team management and a passion for customer service are essential.
- Other info: Dynamic role with a focus on community engagement and high standards.
The predicted salary is between 36000 - 60000 £ per year.
About swim
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
What You'll Do
- When on shift, lead the daily operations of your swim venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern.
- Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You're an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential Experience
- Managing a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health and safety regulations.
Assistant General Manager in Warrington employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Assistant General Manager, you'll be interacting with families and your team all day. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions for your interview! Ask about their community engagement initiatives or how they support staff development. This shows you're proactive and keen to contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the swim family right from the start.
We think you need these skills to ace Assistant General Manager in Warrington
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see how much you care about creating a fantastic experience for families and swimmers. Share any relevant experiences that highlight your love for community engagement and customer service.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your experience in managing teams and facilities, especially in leisure or customer-facing environments. We’re looking for specific examples that demonstrate your leadership skills and commitment to high standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for swim. Use it to connect your past experiences with the responsibilities of the role. Don’t forget to mention your ability to motivate and inspire a team, as well as your passion for delivering premium experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our swim family!
How to prepare for a job interview at Sporting House
✨Know the Company Inside Out
Before your interview, make sure you research swim thoroughly. Understand their mission, values, and what sets them apart in the learn-to-swim industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can inspire others to deliver a premium experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios related to customer feedback, team management, or safety standards. Practising your responses will help you feel more confident during the interview.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and community engagement initiatives. This shows you're not just interested in the job, but also in how you can contribute to the swim community and enhance the customer experience.
