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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Flexible hours with opportunities to work across multiple locations.
The predicted salary is between 1300 - 1800 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best‑in‑class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award‑winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first‑class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first‑class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on‑site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
Essential
- A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
Desirable
- Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aid Qualifications and/or experience.
- Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Sunderland employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Sunderland
✨Tip Number 1
Get to know the company! Dive into We Are Swim's mission and values. When you understand what drives them, you can tailor your conversations to show how you fit right in. Plus, it’ll help you stand out as someone who genuinely cares about their goals.
✨Tip Number 2
Practice your communication skills! As a Leisure Operations Assistant, you'll be engaging with families and kids. So, role-play some scenarios with friends or family to boost your confidence. The more comfortable you are chatting, the better you'll connect with parents and swimmers.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can inspire young swimmers, let your enthusiasm shine through. This role is all about energy and personality, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Leisure Operations Assistant in Sunderland
Some tips for your application 🫡
Show Your Passion for Swimming: Let us see your enthusiasm for swimming and working with children right from the start. Share any personal experiences or stories that highlight your love for the sport and how it has impacted your life.
Tailor Your Application: Make sure to customise your application to reflect the values and mission of We Are Swim. Highlight your relevant skills and experiences that align with our commitment to providing a first-class experience for every swimmer and their family.
Be Personable and Engaging: We want to know about your personality! Use a friendly tone in your application and showcase your communication skills. Remember, we’re looking for someone who can connect easily with both children and parents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sporting House
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and how it can change lives. Share any personal experiences or stories that highlight your love for the sport, as this will resonate with the interviewers who are passionate about their mission.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond to help someone, especially in a leisure or educational setting, as this aligns perfectly with the role's focus on customer experience.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with team members, be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to a team's success, showing that you can maintain high standards while working together.
✨Be Ready for Situational Questions
Expect questions about how you'd handle various scenarios, such as dealing with a difficult parent or responding to a safety concern. Practice your responses to these types of questions, focusing on your problem-solving skills and commitment to safety and hygiene.
