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For Companies At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: A family-focused swim centre dedicated to creating inspiring environments for children.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, preferably in leisure or customer service.
- Other info: Join a dynamic team and enjoy a fun, energetic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to.
What You'll Do
- Lead the daily operations of your swim venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You're an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential Experience
- Leading a team, ideally in a leisure, hospitality, or customer-facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable Experience
- Managing facilities, ideally leisure or pool operations.
- Knowledge of health and safety regulations.
General Manager in Manchester employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with families and the community. This will help you connect during your chat and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. We want to hear about your successes, so be ready to share those moments that highlight your skills as a people-first leader.
✨Tip Number 3
Be prepared to discuss how you handle feedback. Since monitoring performance data is key in this role, think of times when you've used feedback to make improvements. This shows that you're committed to high standards and continuous growth.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about their community engagement initiatives or how they support staff development. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children at our venues.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in leadership and customer service. We love seeing how your past roles have prepared you for this General Manager position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Sporting House
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with the specific swim venue and its operations. Understand their mission, values, and any recent news or community initiatives. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you motivate teams. Share specific examples of how you've successfully led a team in a fast-paced environment, focusing on customer service and community engagement. This will demonstrate that you can inspire others to deliver exceptional experiences.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as managing safety standards or dealing with customer complaints. Think through potential scenarios in advance and outline your thought process. This will highlight your problem-solving skills and commitment to high standards.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how to enhance community engagement. Discuss any past experiences where you’ve successfully connected with local groups, as this will show your proactive approach to growing the swim community.