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- Tasks: Supervise swimming lessons, ensure safety, and deliver exceptional customer care.
- Company: Join swim!, the UK's leading premium Learn to Swim experience.
- Benefits: Enjoy birthday off, discounts on lessons, and multiple training opportunities.
- Why this job: Make a difference in children's lives while working in a fun, energetic environment.
- Qualifications: No prior qualifications needed; training provided for all levels.
- Other info: Flexible hours available on weekdays and weekends; perfect for students!
Our Olympians need you! How would you like to work with swim! – The UK's leading premium Learn to Swim experience. We are looking for engaging and inspiring individuals to work as leisure operations assistants and join our industry leading swimming team, delivered at centres across the UK.
Your primary role will be to supervise the safety of our swimming lesson provision, delivering lifesaving and first aid provision and excellent standards of customer experience and premium facilities and changing lives through giving every child opportunity to learn to swim. As part of your role, you will supervise the pool and support the teaching team, use technology to support and engage customers as well as working as part of a team to deliver a premium experience. This will include customer engagement, attending training and team meetings to share best practice and learn from each other.
This role is for weekday evening and weekend hours. We operate lessons from 1.00 - 8.30pm Weekdays and 8.00 - 7pm Weekends. If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a fast growing, industry leading company. With amazing development opportunities to progress and work towards qualifications in swimming teaching to children, babies, adults and progress into team leader, mentors, tutors, assistant managers and more! Full training and qualification can be provided, we recruit on character and personality – so change your life and get in touch today!
Duties
- To provide lifeguard duties for learn to swim lessons for 0-11 year olds, ranging from non-swimmers to competent swimmers.
- Deliver exceptional customer care to every swimmer and family member in and out of the water.
- Ensure the safe provision of all equipment usage, storage, cleaning and maintenance.
- Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly and monthly basis by the swim! manager.
- To help maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff.
- Demonstrate a commitment to personal development through training, observation and feedback on performance to ensure high standards of delivery.
- Be a positive role model for young people encouraging them to reach their full swimming potential.
- Deliver the swim! experience to include servicing customer enquiries, showing potential customers round the centre, driving memberships and attending regular training with the swim! team to share best practice to ensure high standards of delivery are maintained.
- Give out award badges and certificates to celebrate swimmer's achievements.
- To abide by a code of conduct and carry out duties in accordance with all swim! policies, including equal opportunities, safeguarding children, health and safety at work, operational procedures etc. (training provided).
Person Specification
- Fully funded training and qualifications provided (existing qualifications are a bonus!).
- Excellent communication and interpersonal skills.
- Customer service focused, demonstrates a determined and committed approach to quality of standards and cleanliness.
- Perseverance and patience to encourage and put people at ease.
- Energetic, passionate and hard working personality.
- Ambition for changing children's lives and making a difference.
- Reasonable swimming ability.
- Able to work in an active, energetic sporting environment.
Employee Benefits
- Birthday off.
- Bright and colourful work kit.
- Discount on swimming lessons for family and friends.
- Employee recognition scheme, rewards and team events.
- Monthly staff training and collaboration.
- Multiple Training and qualification opportunities.
- Employee assistance programme.
Leisure Operations Assistant employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant
✨Tip Number 1
Familiarise yourself with the swim! ethos and values. Understanding their commitment to customer experience and safety will help you align your responses during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or working with children. Even if it's informal, sharing stories about how you've positively impacted others can demonstrate your passion for making a difference, which is key for this role.
✨Tip Number 3
Prepare to discuss your approach to teamwork and collaboration. Since you'll be working closely with instructors and other staff, showing that you can communicate effectively and support your colleagues will set you apart from other candidates.
✨Tip Number 4
Be ready to talk about your own swimming abilities and any relevant qualifications. If you have experience in swimming or lifeguarding, make sure to mention it, as it demonstrates your capability and enthusiasm for the role.
We think you need these skills to ace Leisure Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Leisure Operations Assistant. Highlight key skills such as customer service, communication, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous work in customer service or roles involving children, as well as any swimming qualifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for swimming and working with children. Mention specific examples of how you can contribute to creating a positive experience for customers and your commitment to safety and high standards.
Highlight Personal Qualities: In your application, emphasise personal qualities such as energy, enthusiasm, and a positive attitude. These traits are essential for engaging with children and families, and they align with the company’s values.
How to prepare for a job interview at Sporting House
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and teaching others. Share any personal experiences or stories that highlight your commitment to helping children learn to swim, as this aligns with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to engage with families and create a welcoming environment, as this is crucial for the role of Leisure Operations Assistant.
✨Highlight Teamwork Experience
Discuss your experience working in teams, especially in dynamic environments. Emphasise your ability to collaborate with colleagues to deliver a premium experience, which is essential for maintaining high standards at the centre.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as ensuring safety during lessons or dealing with challenging customers. Prepare thoughtful responses that showcase your problem-solving skills and commitment to safety.
