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- Tasks: Lead daily operations and ensure a safe, enjoyable environment for families at swim! venues.
- Company: Join the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in team management and customer service, ideally in leisure or hospitality.
- Other info: Bright, positive work environment with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn‑to‑swim brand. Our purpose‑built, state‑of‑the‑art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do.
The Role
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
What You’ll Do
- When on shift, lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3‑week operating pattern.
- Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyper‑local community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign‑ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people‑first individual who thrives in a fast‑paced, customer‑focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience managing a team, ideally in a leisure, hospitality, or customer‑facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in‑person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3‑week rota (including some evenings / weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer‑service environment.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose‑built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant General Manager in Leeds employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant General Manager, you'll be interacting with families and your team all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've motivated a team or improved customer service. Be ready to share these stories during your interview to demonstrate how you'd fit into swim!'s high standards.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and show that you're keen on joining the swim! family.
We think you need these skills to ace Assistant General Manager in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about delivering a premium experience for families and how you can contribute to our vibrant swim! community.
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and facilities, especially in leisure or customer-facing roles. We love seeing how your past experiences align with the responsibilities of the Assistant General Manager role at swim!.
Be Personable: In your cover letter, don’t be afraid to show your personality! We’re looking for someone who’s energetic and people-focused, so share a bit about yourself and why you’d be a great fit for our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the swim! family!
How to prepare for a job interview at Sporting House
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what sets them apart in the learn-to-swim industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can inspire others to deliver that premium experience swim! prides itself on.
✨Emphasise Community Engagement
swim! values building relationships with local families and organisations. Be ready to discuss how you've engaged with communities in previous roles or how you plan to do so at swim!. This could include ideas for partnerships with schools or initiatives to attract new customers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, opportunities for professional development, or how they measure success in the role. This shows you're serious about the position and helps you gauge if it's the right fit for you.
