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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Flexible hours with opportunities to work across multiple locations.
The predicted salary is between 1200 - 1600 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aid Qualifications and/or experience.
- Experience working with children in a leisure environment.
- Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Durham employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Durham
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show up for an interview, drop in some knowledge about their values and how you can contribute to their goal of changing lives through swimming.
✨Tip Number 2
Bring your personality to the table! As a Leisure Operations Assistant, you'll need to engage with families and kids. So, be yourself and let your passion for swimming shine through during your interactions.
✨Tip Number 3
Practice your communication skills! You’ll be dealing with parents and swimmers, so think about how you can make them feel welcome and supported. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at We Are Swim. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Operations Assistant in Durham
Some tips for your application 🫡
Show Your Passion for Swimming: Let us see your enthusiasm for swimming and working with kids shine through in your application. Share any personal experiences or stories that highlight why you love swimming and how you can inspire young swimmers.
Tailor Your Application: Make sure to customise your application to reflect the values and mission of We Are Swim. Use keywords from the job description to demonstrate that you understand what we’re all about and how you fit into our vision.
Highlight Your Customer Service Skills: Since customer care is key in this role, be sure to showcase any relevant experience you have in providing excellent service. Talk about how you’ve engaged with families or resolved issues in previous roles to show us you’re a great fit.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sporting House
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. Familiarise yourself with their commitment to providing first-class swimming experiences for children. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Show Your Passion
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any relevant experiences or stories that highlight your passion for sport and how it has inspired you to help others. This will demonstrate that you’re not just looking for a job, but that you truly care about making a difference.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Leisure Operations Assistant. Be ready to discuss how you would handle various situations, such as dealing with a concerned parent or ensuring safety at the pool. This will showcase your problem-solving skills and ability to maintain high standards of customer care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team collaborates to maintain high standards. This shows that you’re engaged and eager to learn more about the role and the company culture.