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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Flexible hours with opportunities to work across multiple locations.
The predicted salary is between 1300 - 1600 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best‑in‑class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award‑winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first‑class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first‑class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on‑site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ), First Aid Qualifications and/or experience, Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Coventry employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Coventry
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show genuine interest in their values during your conversations, it’ll make you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and children, be ready to showcase your friendly personality. Think of examples where you've provided great customer service or worked with kids, and share those stories.
✨Tip Number 3
Be prepared for on-the-spot questions! During interviews or meet-ups, you might get asked how you'd handle specific situations at the pool. Think through potential scenarios and how you’d ensure safety and a positive experience for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something special in the swimming community.
We think you need these skills to ace Leisure Operations Assistant in Coventry
Some tips for your application 🫡
Show Your Passion for Swimming: When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about helping kids learn to swim and enjoy the water. Share any personal experiences or stories that highlight your enthusiasm.
Highlight Your Customer Service Skills: As a Leisure Operations Assistant, you'll be interacting with families and swimmers all day. Make sure to emphasise your communication skills and any previous experience in customer service. We love candidates who can create a welcoming atmosphere!
Be Yourself!: We’re looking for friendly, engaging individuals, so don’t be afraid to let your personality shine in your application. Use a conversational tone and show us who you really are. Authenticity goes a long way in making a great first impression!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on board with our amazing team!
How to prepare for a job interview at Sporting House
✨Know the Company Inside Out
Before your interview, take some time to research We Are Swim. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Passion for Swimming
Since this role is all about inspiring young swimmers, be ready to share your own experiences with swimming. Talk about why you love it and how you can pass that enthusiasm onto children and parents alike. A personal story can really make you stand out!
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or made someone’s day better. Highlighting your ability to engage with families and ensure a positive experience will resonate well.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle specific situations, like a child feeling anxious about swimming or a parent asking questions about safety. Practising these scenarios can help you respond confidently and show that you're ready for the challenges of the role.
