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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Flexible hours with opportunities to work across multiple locations.
The predicted salary is between 1200 - 1600 £ per month.
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do.
The Role
We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aids Qualifications and/or experience.
- Experience working with children in a leisure environment.
- Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Chester employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Chester
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show up for an interview, drop in some knowledge about their values and how you can contribute to their goal of changing lives through swimming.
✨Tip Number 2
Bring your personality! They’re looking for engaging individuals, so don’t be shy. Show your passion for swimming and working with kids during your interactions. Let your enthusiasm shine through!
✨Tip Number 3
Practice your communication skills. You’ll need to connect with parents and kids alike, so think about how you can make every conversation warm and welcoming. Role-play with a friend if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into this exciting opportunity.
We think you need these skills to ace Leisure Operations Assistant in Chester
Some tips for your application 🫡
Show Your Passion for Swimming: Let us know why swimming is important to you! Share your experiences and how they connect with our mission to inspire young swimmers. A personal touch can really make your application stand out.
Highlight Your Customer Service Skills: We want to see how you engage with families and children. Give examples of how you've provided excellent customer care in the past, especially in a leisure or educational setting. This will show us you're a great fit for our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sporting House
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. Familiarise yourself with their commitment to providing first-class swimming experiences for children. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Show Your Passion
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any relevant experiences or stories that highlight your passion for the sport and how it has impacted your life. This will resonate well with the interviewers and demonstrate that you’re a great fit for their culture.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Leisure Operations Assistant. Be ready to discuss how you would handle various situations, such as dealing with a concerned parent or ensuring safety at the pool. This shows that you can think on your feet and prioritise customer care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team collaborates to maintain high standards. This not only shows your interest in the role but also gives you insight into the company culture and expectations.