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- Tasks: Assist in daily operations and create engaging swimming lessons for all ages.
- Company: Join swim!, led by Olympic champions, providing premium learn-to-swim experiences across the UK.
- Benefits: Enjoy performance bonuses, birthday leave, discounts on lessons, and vibrant team events.
- Why this job: Be part of a mission to transform swimming education while developing your management career in leisure.
- Qualifications: Strong communication, leadership skills, and a passion for sports are essential.
- Other info: This role includes out-of-hours work and key holder responsibilities.
The predicted salary is between 28800 - 43200 £ per year.
Our Olympians need you!
Two-time Olympic Gold Medallist Rebecca Adlington is looking for the best talent in Leisure. With continued successful growth across our business, we are currently recruiting an experienced swim! Assistant General Manager who is passionate about creating a world-class environment for learn-to-swim in bespoke centres. This is a key role in both the daily operations and the broader vision to transform learn-to-swim delivery in the UK. If you have a passion for swimming and aspire to develop your management career in leisure, this role is for you.
About swim!
Olympians Rebecca Adlington, Steve Parry, and Adrian Turner are behind swim! , the UK\’s leading premium learn-to-swim experience. We utilize bespoke facilities to provide high-quality swimming lessons for children aged 0-11, focusing on technique and core skills before progressing to distances. Our themed lessons are designed to be fun and engaging, and our members-only facilities include modern, warm changing rooms, a panoramic viewing lounge with refreshments, and a simple online booking system.
Role and Responsibilities
- Assist the General Manager in achieving service and financial targets as outlined in the annual budget and business plan.
- Oversee the delivery of engaging lessons for children and adults, ensuring excellent customer experience using swim! resources and programming strategies.
- Provide exceptional customer care to swimmers and their families, instilling these values within the operational team.
- Monitor programme performance and KPIs such as customer retention and Net Promoter Scores, analyzing data to inform improvements.
- Lead operational teams, including Lifeguards and Swimming Teachers, conducting rotas, observations, and performance reviews.
- Manage opening and closing procedures, ensuring compliance with policies and safety standards, and oversee risk assessments.
- Maintain high standards of hygiene and safety, aiming for a 5-star audit score and 100% health & safety compliance.
- Complete health and safety checks, keep accurate records, and proactively address hazards.
- Ensure the pool plant operates efficiently, performing scheduled maintenance and monitoring chemical levels in line with regulations.
- Coordinate with engineers and contractors for maintenance, managing budgets and schedules to optimize costs.
Person Specification
- Excellent communication and numeracy skills.
- Knowledge of sports/activity programming and management.
- Customer-focused with a commitment to high standards.
- Experience managing KPIs and working towards business targets.
- Leadership skills with team management experience.
- Ability to foster cooperation with team members, suppliers, and departments.
- Strong organizational skills and business acumen.
- Proficiency in Microsoft Office and CRM systems.
- Passion for sport, physical activity, and health.
- This role involves out-of-hours work and key holder responsibilities.
Employee Benefits
- Performance-based bonus potential.
- Birthday leave.
- Bright, colourful work attire.
- Discounts on swimming lessons for family and friends.
- Recognition schemes, rewards, and team events.
- Monthly training and development opportunities.
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Assistant General Manager employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with the swim! brand and its values. Understanding the unique approach they take towards learn-to-swim experiences will help you align your passion for swimming with their mission, making you a more appealing candidate.
✨Tip Number 2
Network within the leisure industry, especially with professionals who have experience in swim education or management. Attend relevant events or workshops to connect with potential colleagues and gain insights that could set you apart during the interview process.
✨Tip Number 3
Prepare to discuss your leadership style and how it can contribute to creating a positive environment for both staff and customers. Think of specific examples from your past experiences that demonstrate your ability to manage teams effectively and enhance customer satisfaction.
✨Tip Number 4
Stay updated on the latest trends in swim education and safety standards. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to maintaining high standards in the role.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management, particularly in swimming or sports programming. Emphasise any leadership roles and your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for swimming and leisure. Mention how your skills align with the role's responsibilities and express your enthusiasm for contributing to swim!'s mission.
Highlight Customer Care Experience: Since customer experience is crucial for this role, include specific examples of how you've provided exceptional service in previous positions. This will demonstrate your commitment to high standards.
Showcase Leadership Skills: Discuss your experience in managing teams and conducting performance reviews. Provide examples of how you've fostered cooperation and improved team dynamics in past roles.
How to prepare for a job interview at Sporting House
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and how it aligns with the mission of swim! during the interview. Share any personal experiences or stories that highlight your love for the sport, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Discuss specific situations where you motivated your team, managed conflicts, or improved performance, as this role requires strong leadership capabilities.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common KPIs relevant to the leisure industry, such as customer retention rates and Net Promoter Scores. Be ready to discuss how you have used data to drive improvements in past positions.
✨Highlight Customer Care Experience
Since exceptional customer care is a priority for swim!, prepare to share instances where you went above and beyond to ensure customer satisfaction. This could include handling complaints or creating engaging experiences for clients.