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- Tasks: Assist in managing swim centres and delivering engaging lessons for all ages.
- Company: Join Swim!, founded by Olympic champions, transforming learn-to-swim experiences in the UK.
- Benefits: Enjoy performance bonuses, birthday off, discounts on lessons, and vibrant team events.
- Why this job: Be part of a passionate team dedicated to high-quality swimming education and community impact.
- Qualifications: Strong communication skills, leadership experience, and a passion for sports are essential.
- Other info: This role includes out-of-hours work and key holder responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Our Olympians need you! Two-time Olympic Gold Medallist, Rebecca Adlington, is looking for the best talent in Leisure. With continued successful growth across our business, we are currently recruiting for an experienced Assistant General Manager who is passionate about creating a world-class environment for learn-to-swim in bespoke learn-to-swim centres. This is an integral role not only to the day-to-day operations of the centres but also to the broader vision of transforming how learn-to-swim is delivered in the UK. If you have a passion for swimming and developing your management career in the leisure industry, this is the role for you.
History of Swim! Olympians Rebecca Adlington, Steve Parry, and Adrian Turner are behind the creation of Swim!, the UK's leading premium learn-to-swim experience. We utilize bespoke facilities to deliver high-quality swimming lessons to children aged 0-11. Our program emphasizes proper technique and core skills before progressing to distances, with fun weekly themes for children. Our members-only access includes modern, warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management, and our unique Swim! awards to celebrate achievements. The booking process is simple and online, with no need to rebook every few weeks.
Swim! Assistant Manager duties
- Assist the General Manager in achieving service and financial targets as outlined in the annual budget and business plan.
- Oversee the delivery of engaging lessons for children and adults, using Swim! resources and programming strategies to ensure a seamless customer experience.
- Provide exceptional customer care to swimmers and their families, fostering these behaviours within the operational team.
- Monitor program performance and KPIs such as customer retention and Net Promoter Scores; analyze data to inform business decisions and improvements.
- Lead operational teams, including Lifeguards and Swimming Teachers, conducting monthly rotas, observations, and team meetings.
- Manage individual and team performance according to Swim! standards.
- Manage opening and closing procedures, ensure policies and procedures are followed, and oversee risk assessments to maintain safety and high service standards.
- Maintain facility hygiene and operational standards, aiming for a 5-star monthly audit score and full compliance with health and safety regulations.
- Complete health and safety checks regularly, keeping accurate records and proactively addressing hazards.
- Ensure the pool plant operates efficiently, performing scheduled maintenance and monitoring chemical levels in accordance with guidelines and regulations.
- Collaborate with pool engineers and maintenance contractors to ensure optimal operation of all building systems and support preventative and reactive maintenance.
- Manage maintenance budgets and schedules, seeking efficiencies and cost savings, including managing overtime and staffing budgets.
Person Specification
- Strong communication and numeracy skills
- Knowledge of sports/activity programming and management
- Customer-focused with a commitment to high standards
- Experience working with KPIs and in a commercial environment
- Proven leadership and team management skills
- Ability to foster cooperation among team members, suppliers, and departments
- Ability to define and communicate operational KPIs
- Effective budget management skills
- Excellent interpersonal skills for working at all levels
- Strong organizational and business development abilities
- Proficiency in Microsoft Office and CRM systems
- Passion for sport, physical activity, and health
This role involves out-of-hours work and key holder responsibilities.
Employee Benefits
- Performance-related bonus potential
- Birthday off
- Bright, colorful work kit
- Discount on swimming lessons for family and friends
- Recognition schemes, rewards, and team events
- Monthly staff training and collaboration opportunities
- Multiple training and qualification opportunities
Assistant General Manager employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with Swim!'s unique approach to learn-to-swim. Understanding their teaching philosophy and the importance of creating a fun, engaging environment for children will help you stand out during interviews.
✨Tip Number 2
Network within the leisure industry, especially with professionals who have experience in swim programmes or management roles. Attend relevant events or workshops to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your experience with KPIs and budget management in detail. Be ready to provide examples of how you've successfully led teams and improved performance metrics in previous roles.
✨Tip Number 4
Showcase your passion for swimming and physical activity during your interactions with the team. Whether it's through personal anecdotes or discussing your favourite swimming experiences, let your enthusiasm shine through.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management, particularly in swimming or sports programming. Emphasise any leadership roles and your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for swimming and the leisure industry. Mention specific experiences that align with the responsibilities of the Assistant General Manager role and how you can contribute to Swim!'s vision.
Highlight Customer Care Experience: Since exceptional customer care is crucial for this role, include examples of how you've successfully managed customer relationships and improved service standards in previous positions.
Showcase Your Leadership Skills: Provide concrete examples of your leadership experience, especially in managing teams and achieving operational goals. Discuss how you foster cooperation and maintain high standards within a team.
How to prepare for a job interview at Sporting House
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and the leisure industry during the interview. Share any personal experiences or stories that highlight your love for the sport, as this role is all about creating a world-class environment for learn-to-swim.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to managing staff, conducting team meetings, and fostering cooperation among team members, as these are key aspects of the Assistant General Manager role.
✨Understand KPIs and Customer Care
Familiarise yourself with key performance indicators relevant to the leisure industry, such as customer retention and Net Promoter Scores. Be ready to discuss how you would monitor and improve these metrics while ensuring exceptional customer care.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, so be prepared to talk about how you manage budgets, schedules, and operational standards. Provide specific examples of how you've maintained high service standards and compliance with health and safety regulations in previous roles.
