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- Tasks: Lead a team to deliver exceptional swimming experiences for children and families.
- Company: Join swim@, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive salary, birthday off, instant wage access, and ongoing training.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Bright working environment with career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About swim@ Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim is on a mission to revolutionise swimming and change lives. We believe every child should have the chance to learn to swim. Operating within schools and universities across the UK, we deliver high-quality lessons to children aged 3–11, helping to keep local pools open and communities active. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role As a Learn to Swim Business Manager, you’ll lead your venue team to deliver an exceptional swimming experience for every child and family. You’ll be responsible for daily operations, ensuring lessons run safely, smoothly, and to the highest standards of quality and service. You’ll set the tone for excellence by motivating your team, upholding our standards, and ensuring customers feel valued and supported every step of the way.
What You’ll Do
- Lead and support your venue team to deliver consistent, high-quality lessons and service.
- Maintain exceptional operational standards across safety, cleanliness, and presentation.
- Carry out regular quality checks and feedback sessions with instructors and team members.
- Manage customer communications, including calls and follow-ups to leads/enquiries.
- Monitor venue performance, attendance, and customer feedback, taking action where improvements are needed.
- Ensure full compliance with all safeguarding, health & safety, equality, and data protection policies.
- Collaborate with colleagues across swim@ and swim! centres across your region to share good practice and deliver a great experience for every family.
- Attract new customers through hyperlocal community engagement as well as retaining existing customers through high standards, quality lessons and customer service.
About You You’ll be an organised, approachable leader who thrives on people development and takes pride in high standards. You enjoy being hands-on, solving problems, and making sure every detail contributes to a great customer experience.
Essential Skills & Experience
- Proven experience managing people or teams in a customer-focused or leisure environment.
- Sales or business development experience, ideally in a customer-service environment.
- Excellent communicator, confident with customer calls and in-person interactions.
- Strong organisation and planning skills with great attention to detail.
- Passion for maintaining high operational standards and team performance.
- Knowledge of safeguarding, health & safety, equality, and data protection best practice.
- Ability to travel regionally and stay overnight when required.
- Full UK driving license.
Desirable
- Qualifications in business management, leadership, or mentoring.
- Knowledge or experience within the learn-to-swim or wider leisure industry.
- Experience of quality assurance or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swim teaching or coaching background with qualifications (training provided if not yet held).
What We Offer
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
Business Manager (Learn to Swim) in Altrincham employer: Sporting House
Contact Detail:
Sporting House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager (Learn to Swim) in Altrincham
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim@’s social media and website. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your pitch! Be ready to share your experience in managing teams and delivering exceptional customer service. Highlight specific examples where you've made a positive impact, as this will resonate well with the hiring team.
✨Tip Number 3
Ask questions during your interview! Show your enthusiasm by inquiring about their community engagement strategies or how they maintain high operational standards. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in the role.
We think you need these skills to ace Business Manager (Learn to Swim) in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key to what we’re looking for at swim@.
Show Your Passion: Let your enthusiasm for swimming and teaching shine through in your application. We want to see that you share our mission of ensuring every child has the chance to learn to swim, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you can easily track your application status. Plus, it’s super simple!
How to prepare for a job interview at Sporting House
✨Know the Mission
Before your interview, dive deep into swim@’s mission and values. Understand how they aim to revolutionise swimming for children. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on motivating others and maintaining high standards. Be ready to discuss specific situations where you’ve improved team performance or customer satisfaction.
✨Demonstrate Customer Focus
swim@ places a strong emphasis on customer experience. Think of instances where you've gone above and beyond for customers. Highlight your communication skills and how you handle feedback, as this will resonate well with their commitment to exceptional service.
✨Prepare for Operational Questions
Expect questions about maintaining operational standards and compliance. Brush up on your knowledge of health & safety, safeguarding, and quality assurance. Being able to discuss these topics confidently will show that you're serious about upholding their high standards.
