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- Tasks: Manage ticketing systems and ensure smooth operations for all events.
- Company: Join a high-profile professional sports team in the Midlands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for innovation.
- Why this job: Make a real impact on supporter experience and operational performance.
- Qualifications: Experience with ticketing systems and excellent organisational skills.
- Other info: Be part of a fast-paced team and drive improvements in ticketing operations.
The predicted salary is between 36000 - 60000 £ per year.
A professional sports team based in the Midlands is seeking an experienced Ticketing Systems Manager to take ownership of its ticketing technology and operational delivery across all fixtures and events. This role is ideal for a detail-oriented ticketing professional who enjoys working at the intersection of systems, operations and supporter experience. Reporting into the Head of Ticketing, you will be responsible for ensuring ticketing platforms, processes and matchday delivery operate smoothly, securely and efficiently, while identifying opportunities for innovation and improvement.
The Opportunity
As Ticketing Systems Manager, you will be responsible for the end-to-end technical and operational readiness of ticketing activity. Your focus will be on system configuration, event setup, operational coordination and continuous enhancement of the supporter journey.
Key areas of responsibility include:
- Owning the configuration and ongoing performance of the club’s ticketing systems and related platforms
- Managing all event builds and on-sales, ensuring accuracy across pricing, inventory and access rules
- Acting as the operational lead for ticketing on event days, working closely with safety, stadium and access control teams
- Coordinating ticketing arrangements with external stakeholders, including governing bodies and visiting teams
- Ensuring ticketing technology, hardware and integrations are fully tested and event-ready
- Producing sales, attendance and operational insight to support planning and decision-making
- Managing relationships with system providers and operational partners
- Supporting system enhancements, new feature releases and internal training
- Reviewing processes and workflows to improve efficiency, compliance and customer experience
About You
You will bring strong experience in ticketing systems and venue operations, with the confidence to take ownership in a fast-paced environment. You will be highly organised, technically capable and comfortable managing competing priorities around major events.
Essential experience and attributes:
- Demonstrable experience managing ticketing systems within sport, live events or large venues
- Strong working knowledge of digital ticketing platforms and access control environments
- Excellent organisational skills and attention to detail
- Ability to remain calm and decisive in time-critical situations
- Confident communicator with experience working across departments and with external partners
- Strong IT skills and experience working with ticketing data and reporting
- Experience working within a professional sports organisation
- Exposure to enterprise ticketing platforms such as SeatGeek or similar systems
Why Join?
This role offers the chance to play a central part in delivering high-quality ticketing operations for a high-profile sports organisation. You will have genuine influence over how systems and processes are shaped, with the opportunity to drive improvements that directly impact supporter experience and operational performance.
Ticketing Systems Specialist employer: Sporting Group International
Contact Detail:
Sporting Group International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Systems Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the sports industry, especially those who work with ticketing systems. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems, make sure to highlight that in conversations. Bring examples of how you’ve improved processes or enhanced supporter experiences in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to teams or organisations you’re interested in. Express your enthusiasm for their ticketing operations and ask if they have any upcoming opportunities. Sometimes, jobs aren’t advertised until they’ve found the right candidate!
✨Tip Number 4
Apply through our website! We’ve got a dedicated section for job openings, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team. So, don’t hesitate – get your application in and let’s make some ticketing magic happen!
We think you need these skills to ace Ticketing Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Systems Manager role. Highlight your experience with ticketing systems and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your cover letter, share specific examples of how you've managed ticketing systems or improved processes in previous roles. We love seeing real-life examples that demonstrate your expertise and problem-solving skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Sporting Group International
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems, especially those used in professional sports. Familiarise yourself with platforms like SeatGeek and be ready to discuss how you've managed similar systems in the past.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think about times when you successfully managed event builds or coordinated ticketing arrangements under pressure, and be ready to share these stories.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since this role involves working across departments and with external partners, being able to communicate effectively will be key. Consider doing mock interviews to refine your delivery.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in ticketing operations before. Whether it’s a last-minute issue on event day or a technical glitch, showcasing your ability to remain calm and decisive will impress the interviewers.
