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- Tasks: Lead a team to deliver quality home services and ensure customer satisfaction.
- Company: Dynamic organisation focused on customer service and operational excellence.
- Benefits: Competitive pay, temporary role with potential for growth, and supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Opportunity to work in a fast-paced environment with a focus on safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Objective
To manage and support the planned works or empty homes team within a region in the delivery of programmed works.
Key Responsibilities
- Manage a team to deliver programmed works in customers' homes.
- Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
- Ensure the necessary financial controls are exercised and that adequate resources are in place.
- Manage approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
- Monitor that operatives are maintaining appropriate levels of vehicle stock.
- Manage and control materials in line with legislative standards and company guidelines.
- Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Key Outcomes
- Customer satisfaction and all operational KPIs are met or exceeded.
- Work is delivered on time and within budget; providing value for money.
- Contracts are effectively managed to deliver the service within budget and meeting customer expectations.
- Compliance with all relevant Regulatory requirements, Policies and Procedures.
- A robust and pro-active approach to Health and Safety and risk.
- Safeguarding concerns, suspicious or allegations of abuse are appropriately identified, recorded and sent to Tenancy Enforcement.
Seniority level: Mid-Senior level
Employment type: Temporary
Job function: Customer Service, Administrative and Support Services
Service Manager employer: Sportevenementen.nl BV
Contact Detail:
Sportevenementen.nl BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially around customer satisfaction and operational KPIs. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your past experiences managing teams and ensuring quality work. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering projects, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved productivity or customer satisfaction in previous roles. This helps us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so get to the point while still being engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sportevenementen.nl BV
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Manager. Brush up on your knowledge about managing teams, quality audits, and financial controls. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or improved productivity. Highlight how you’ve dealt with challenges, especially in relation to customer satisfaction and operational KPIs. This will demonstrate your capability to lead effectively.
✨Understand Compliance and Safety
Familiarise yourself with health and safety regulations and safeguarding procedures relevant to the role. Be ready to discuss how you would ensure compliance and manage risks, as this is crucial for the position and shows you take these responsibilities seriously.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and operational efficiency. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.
