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- Tasks: Support residents with complex repairs and ensure effective solutions are achieved.
- Company: Join a dedicated team focused on enhancing resident satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities to engage directly with the community.
The predicted salary is between 28800 - 48000 £ per year.
Objective: To provide support to residents with complex repairs by progressing cases to achieve effective solutions for our residents. Support our residents through their repairs journey by acting as the link between the resident and our complex repairs team. Progress cases with key stakeholders by having an on-site presence at residents' homes to provide enhanced support. Liaise with the planning team to help manage and schedule appointments related to complex repairs. Provide timely communication through home visits, telephone, email, and letters. Escalate and record resident complaints and ensure compliance with response times. Support our priority decant cases ensuring that their move is thoroughly risk assessed and executed. Propose action plans with stakeholders and monitor through to resolution. Manage a complex repairs caseload through to completion. Support the protection and safety of our residents by identifying safeguarding concerns and following the safeguarding procedures, making appropriate referrals.
Key Outcomes:
- Resident satisfaction is improved, and resident trends are identified and reported.
- A high quality, professional service is delivered to both colleagues and service providers through effective partnership working.
- Complex and legal matters relating to a landlord's obligations and design and management regulations are effectively resolved within prescribed timescales.
- Effective communication internally and externally with all stakeholders.
- KPI data is collected, monitored and required standards are met or exceeded.
- Policies and procedures, including but not limited to health and safety practices, safeguarding etc. are adhered to and risks are minimised.
- Safeguarding concerns, suspicions or allegations of abuse are recorded and sent to Tenancy Enforcement.
- Internal systems are updated regularly with relevant information.
If this role is of interest, we'd love to hear from you! Get in touch via phone or email, using the details provided.
Resident Liaison Officer employer: Sportevenementen.nl BV
Contact Detail:
Sportevenementen.nl BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to resident support and complex repairs. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Resident Liaison Officer, you'll need to convey information clearly and effectively, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Liaison Officer. We want to see how you can support residents through their repairs journey, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since effective communication is key in this role, be sure to demonstrate your ability to communicate clearly and professionally in your written application. Use concise language and structure your thoughts well – it’ll show us you’re ready for the job!
Highlight Problem-Solving Abilities: As a Resident Liaison Officer, you’ll need to manage complex cases and propose action plans. In your application, share specific instances where you’ve successfully resolved issues or improved processes. We love to see proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sportevenementen.nl BV
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key outcomes mentioned in the job description, such as improving resident satisfaction and managing complex repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully liaised with stakeholders or resolved complex issues. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to communicate effectively with residents and teams.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes, which shows your proactive approach and interest in collaboration.
✨Understand Safeguarding Procedures
Since safeguarding is a crucial part of this role, brush up on relevant policies and procedures. Be prepared to discuss how you would handle safeguarding concerns and ensure the safety of residents. This will demonstrate your commitment to protecting vulnerable individuals and adhering to best practices.
