Returns Processoer in Baildon

Job Description - Returns Processor

• Job Title
• Returns Processor
• Department
• Returns
• Reporting To
• Returns Supervisor / Customer Service Manager
• Location
• Sports Shoes - Shipley HQ

Role Overview

The Returns Processor is responsible for processing customer returns quickly, accurately and consistently, ensuring customers receive a fast resolution while maintaining high standards of quality and stock accuracy.

Working within the Returns Team, you will assess returned footwear, clothing and equipment, determining whether products are suitable for resale, require further inspection or should be processed as faulty.

You will be expected to achieve productivity and quality targets while following company procedures at all times.

Key Responsibilities

• Process customer returns accurately and efficiently in line with company procedures.
• Assess returned footwear, clothing and equipment for condition, completeness and resale suitability.
• Process unsuitable, faulty and unwanted returns in accordance with company policies.
• Accurately record return reasons and outcomes using the returns management system.
• Ensure returned stock is correctly allocated for resale or further investigation.
• Identify and upscale unusual, damaged or potentially fraudulent returns where appropriate.
• Process customer exchanges and refunds within agreed service level targets.
• Maintain high levels of accuracy while achieving daily productivity targets.
• Quality & Compliance
• Follow all returns processing procedures and quality standards.
• Ensure customer returns are handled fairly and consistently.
• Maintain accurate system records for all returned products.
• Escalate product quality issues and recurring faults where identified.
• Comply with all Health & Safety policies and company procedures.

Skills & Experience

Essential

• Good levels of numeracy and literacy.
• Confident PC user with the ability to learn new systems.
• Excellent attention to detail.
• High level of accuracy.
• Good organisational skills.
• Ability to work efficiently in a fast-paced environment.
• Strong product assessment skills and willingness to develop product knowledge.

Desirable

• Previous returns processing or warehouse experience.
• Experience using warehouse or returns management systems.
• Knowledge of footwear, clothing and outdoor or running equipment.
• Personal Attributes
• Passionate about delivering excellent quality and customer service.
• Consistent in following processes and procedures.
• Motivated to achieve productivity and quality KPIs.
• Organised and methodical.
• Professional and reliable.
• Resilient and able to work under pressure during busy periods.
• A supportive team player with a positive attitude.
• Able to undertake manual handling activities where required.
• Committed to maintaining high standards of accuracy and efficiency.

Physical Requirements

• Standing and walking for 8 hours per day.
• Regular handling and movement of returned products.
• Manual handling of parcels and stock.
• Working within a busy warehouse environment.
• Appropriate manual handling training will be provided.
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