Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers and manage inquiries across multiple channels.
- Company: Join the England and Wales Cricket Board, a leader in sports management.
- Benefits: Gain valuable experience, develop customer service skills, and enjoy a supportive team environment.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and enhance customer experiences in the world of cricket.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
The England and Wales Cricket Board is seeking a Customer Support Advisor for a 12-month fixed-term contract. This role requires providing high-quality support to customers, managing inquiries across various channels, and ensuring a positive customer experience.
Key responsibilities include:
- Troubleshooting issues
- Collaborating with stakeholders
- Analyzing data to drive improvements in support services
The role is office-based, requiring at least three days a week in the office, fostering strong knowledge of customer systems and processes.
Customer Support Advisor (12-Month FTC) - In-Office in London employer: Sport + Recreation Alliance
Contact Detail:
Sport + Recreation Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (12-Month FTC) - In-Office in London
✨Tip Number 1
Get to know the company inside out! Research the England and Wales Cricket Board, their values, and their customer support approach. This will help us tailor our conversations during interviews and show that we’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help us feel more confident when handling inquiries and troubleshooting issues in real-time.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the ECB.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities.
We think you need these skills to ace Customer Support Advisor (12-Month FTC) - In-Office in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves managing inquiries across various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with troubleshooting or resolving customer issues.
Highlight Team Collaboration: Collaboration is key in this role, so be sure to mention any past experiences where you've worked effectively with others. We love seeing examples of teamwork and how you’ve contributed to a positive environment in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly. Let’s get started on this journey together!
How to prepare for a job interview at Sport + Recreation Alliance
✨Know Your Customer Support Basics
Before the interview, brush up on the fundamentals of customer support. Understand common issues customers face and how to troubleshoot them effectively. This will show that you’re not just familiar with the role but also ready to jump in and help right away.
✨Familiarise Yourself with the Company
Research the England and Wales Cricket Board and their customer service approach. Knowing their values and how they interact with customers can give you an edge. Be prepared to discuss how your skills align with their mission and how you can contribute to enhancing the customer experience.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter as a Customer Support Advisor. Think of examples from your past experiences where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Since this role involves collaborating with stakeholders, highlight your teamwork skills during the interview. Share examples of how you’ve worked well with others in previous roles, especially in high-pressure situations. This will demonstrate that you can thrive in an office environment and contribute positively to the team.