At a Glance
- Tasks: Manage IT operations, support employees, and ensure smooth tech functionality.
- Company: Join a dynamic tech team in a collaborative London office.
- Benefits: Enjoy private healthcare, pension contributions, and generous leave.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be the go-to tech guru and make a real difference for your colleagues.
- Qualifications: Experience with SaaS platforms and strong customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Line manager: CTO
- Division: SG Group Corporate
- Department: Information Technology
- Core hours: 9am - 6pm Monday - Friday
Compensation: Competitive plus bonus of up to 5%
- Based: London office on Mondays & Thursdays, per hybrid working policy
- Business travel: No
- About the Opportunity
We are looking for an IT Operations & Systems Administrator to join the Technology team in our London office.
The role supports the day‑to‑day technology needs of SBC, ensuring employees have reliable access to devices, systems and support.
Reporting to the CTO, you will be the primary point of contact for internal IT support, managing user devices, access, Saa S applications and workplace technology across our company of approximately 150 employees.
Key Responsibilities and Accountabilities
- IT Operations
- Manage the day‑to‑day operation of SBC's IT environment.
- Provision, configure and maintain company laptops, mobile devices and related hardware.
- Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team.
- Maintain the hardware asset register and device inventory.
- Administer the company's Mobile Device Management (MDM) platform.
- Coordinate hardware refreshes, repairs and returns.
- Maintain office networking infrastructure including Wi Fi, switches, internet connectivity and coordination with third‑party providers.
- Perform basic maintenance and troubleshooting of office printers, scanners and multifunction devices.
- Saa S & Systems Administration
- Administer core company systems including Google Workspace, Slack, Asana and other business applications.
- Manage user accounts, permissions and access controls.
- Support single sign‑on (SSO) and multi‑factor authentication (MFA) administration.
- Maintain software licensing records and assist with renewals.
- Support adoption and effective use of company systems.
- Create and maintain user guides and knowledge base articles.
- IT Support
- Act as the primary point of contact for internal IT support requests.
- Monitor ticket queues and ensure support requests are resolved within agreed service expectations.
- Troubleshoot hardware, software and access issues.
- Escalate issues to external vendors where appropriate.
- Track service levels and identify recurring issues and improvement opportunities.
- Support business continuity and disaster recovery processes laid out by the CTO.
- Information Security Administration
- Support implementation of company information security policies.
- Ensure devices remain patched, protected and compliant with company standards.
- Assist with access reviews and user account audits.
- Support security awareness initiatives and employee training.
- Escalate security concerns and incidents appropriately.
- Support the Technology team with evidence collection for the ISO 27001 and the Cyber Essentials Plus.
- Vendor & Service Management
- Coordinate with external IT and software providers.
- Monitor vendor performance and support issue resolution.
- Assist with software procurement and licence management.
- Maintain records of suppliers, contracts and renewal dates.
About You
- Background managing employee onboarding, offboarding and access provisioning.
- Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business.
- Ability to prioritise workload and manage multiple requests in a fast‑paced environment.
- Proficiency administering Saa S platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications.
- Good understanding of IT security best practices, including device compliance, patching and access management.
- Experience managing laptops and mobile devices throughout their lifecycle.
- Understanding of Mobile Device Management (MDM) solutions (e. g. Jamf, Microsoft Intune).
- Ability to maintain asset inventories and software licence records.
Benefits Package
- Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
- Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
- Income Protection (Canada Life)
- Life Assurance (AIG)
- Employee Assistance Programme and Employee Support Programme
- Company Sick Pay
- 21 days annual leave in addition to 12 Company Days Off (these generally include all bank holidays and an annual Christmas shutdown period)
- #J-18808-Ljbffr
IT Operations & Systems Administrator in London employer: Sport Global
Sport Global is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With competitive compensation, comprehensive benefits, and a strong focus on employee growth, we empower our team to thrive in their roles while enjoying a balanced hybrid work model. Join us to be part of a supportive culture that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Systems Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sport Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sport Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sport Global!
✨Direct Apply to Sport Global
Let's not forget to apply directly through the Sport Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations & Systems Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sport Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sport Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sport Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
