IT Operations & Systems Administrator

• Line manager: CTO
• Division: SG Group Corporate
• Department: Information Technology
• Core hours: 9am - 6pm Monday - Friday

Compensation: Competitive plus bonus of up to 5%

• Based: London office on Mondays & Thursdays, per hybrid working policy
• Business travel: No
• About the Opportunity

We are looking for an IT Operations & Systems Administrator to join the Technology team in our London office.

The role supports the day‑to‑day technology needs of SBC, ensuring employees have reliable access to devices, systems and support.

Reporting to the CTO, you will be the primary point of contact for internal IT support, managing user devices, access, Saa S applications and workplace technology across our company of approximately 150 employees.

Key Responsibilities and Accountabilities

• IT Operations
• Manage the day‑to‑day operation of SBC's IT environment.
• Provision, configure and maintain company laptops, mobile devices and related hardware.
• Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team.
• Maintain the hardware asset register and device inventory.
• Administer the company's Mobile Device Management (MDM) platform.
• Coordinate hardware refreshes, repairs and returns.
• Maintain office networking infrastructure including Wi Fi, switches, internet connectivity and coordination with third‑party providers.
• Perform basic maintenance and troubleshooting of office printers, scanners and multifunction devices.
• Saa S & Systems Administration
• Administer core company systems including Google Workspace, Slack, Asana and other business applications.
• Manage user accounts, permissions and access controls.
• Support single sign‑on (SSO) and multi‑factor authentication (MFA) administration.
• Maintain software licensing records and assist with renewals.
• Support adoption and effective use of company systems.
• Create and maintain user guides and knowledge base articles.
• IT Support
• Act as the primary point of contact for internal IT support requests.
• Monitor ticket queues and ensure support requests are resolved within agreed service expectations.
• Troubleshoot hardware, software and access issues.
• Escalate issues to external vendors where appropriate.
• Track service levels and identify recurring issues and improvement opportunities.
• Support business continuity and disaster recovery processes laid out by the CTO.
• Information Security Administration
• Support implementation of company information security policies.
• Ensure devices remain patched, protected and compliant with company standards.
• Assist with access reviews and user account audits.
• Support security awareness initiatives and employee training.
• Escalate security concerns and incidents appropriately.
• Support the Technology team with evidence collection for the ISO 27001 and the Cyber Essentials Plus.
• Vendor & Service Management
• Coordinate with external IT and software providers.
• Monitor vendor performance and support issue resolution.
• Assist with software procurement and licence management.
• Maintain records of suppliers, contracts and renewal dates.

About You

• Background managing employee onboarding, offboarding and access provisioning.
• Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business.
• Ability to prioritise workload and manage multiple requests in a fast‑paced environment.
• Proficiency administering Saa S platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications.
• Good understanding of IT security best practices, including device compliance, patching and access management.
• Experience managing laptops and mobile devices throughout their lifecycle.
• Understanding of Mobile Device Management (MDM) solutions (e. g. Jamf, Microsoft Intune).
• Ability to maintain asset inventories and software licence records.

Benefits Package

• Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
• Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
• Income Protection (Canada Life)
• Life Assurance (AIG)
• Employee Assistance Programme and Employee Support Programme
• Company Sick Pay
• 21 days annual leave in addition to 12 Company Days Off (these generally include all bank holidays and an annual Christmas shutdown period)
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