IT Operations & Systems Administrator in London

Core hours: 9am - 6pm Monday - Friday

Compensation: Competitive plus bonus of up to 5%

Based: London office on Mondays & Thursdays, per hybrid working policy

Business travel: No

ABOUT SBC

Are you ready to be part of something bigger? At SBC, we are not just shaping the future of Gaming and Entertainment — we’re redefining it. From our humble beginnings in 2009 with informal meetups in London pubs, we’ve evolved into an events, media, tech and entertainment global powerhouse. We now unite the brightest minds from the casino, sports betting, marketing, and fintech industries and create transformative experiences that drive innovation.

We have developed our own state-of-the-art event app and community platform, SBC Connect, through our in-house tech team, which allows us to host digital conferences for delegates around the world.

ABOUT THE OPPORTUNITY

We are currently looking for an IT Operations & Systems Administrator to join the Technology team in our London office. Our CTO has a company-wide focus on improving our technology and ways of working, and this role offers the opportunity to support the Technology team in delivering a great experience for employees across the business. As IT Operations & Systems Administrator, you will support the day-to-day technology needs of SBC, ensuring employees have reliable access to the devices, systems and support they need to work effectively.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Manage the day-to-day operation of SBC's IT environment.
• Provision, configure and maintain company laptops, mobile devices and related hardware.
• Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team.
• Maintain the hardware asset register and device inventory.
• Administer the company's Mobile Device Management (MDM) platform.
• Coordinate hardware refreshes, repairs and returns.
• Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers.
• Perform basic maintenance and troubleshooting of office printers, scanners, and multifunction devices.

SaaS & Systems Administration

• Administer core company systems including Google Workspace, Slack, Asana and other business applications.
• Manage user accounts, permissions and access controls.
• Support single sign-on (SSO) and multi-factor authentication (MFA) administration.
• Maintain software licensing records and assist with renewals.
• Create and maintain user guides and knowledge base articles.

IT Support

• Act as the primary point of contact for internal IT support requests.
• Monitor ticket queues and ensure support requests are resolved within agreed service expectations.
• Troubleshoot hardware, software and access issues.
• Track service levels and identify recurring issues and improvement opportunities.

Information Security Administration

• Support implementation of company information security policies.
• Ensure devices remain patched, protected and compliant with company standards.
• Assist with access reviews and user account audits.
• Support security awareness initiatives and employee training.

Vendor & Service Management

• Coordinate with external IT and software providers.
• Monitor vendor performance and support issue resolution.
• Maintain records of suppliers, contracts and renewal dates.

ABOUT YOU

• Background managing employee onboarding, offboarding and access provisioning.
• Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business.
• Ability to prioritise workload and manage multiple requests in a fast-paced environment.
• Proficiency administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications.
• Good understanding of IT security best practices, including device compliance, patching and access management.

BENEFITS PACKAGE

• Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
• Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
• Income Protection (Canada Life)
• Life Assurance (AIG)
• Employee Assistance Programme and Employee Support Programme
• Company Sick Pay
• 21 days annual leave in addition to 12 Company Days Off

WHY SBC

Imagine working on an event that attracts 30,000 participants and features leaders from the worlds of sports, technology and marketing in the best venue in the world. Imagine bringing the latest news and analysis to global decision-makers running the biggest names in the industry. That’s what we do every day at SBC. At SBC, we’re passionate about what we do — and we’re looking for people who share that passion.

A Career With Limitless Opportunities

At SBC, we believe in empowering our team to reach their full potential. From day one, you’ll have the chance to make an impact — whether that’s by helping organise the next SBC Summit or working on content that industry leaders rely on. We offer flexible work environments, opportunities for travel, and the chance to work alongside some of the most innovative minds in the industry.