At a Glance
- Tasks: Support daily IT operations and ensure employees have reliable access to technology.
- Company: Join SBC, a global leader in gaming and entertainment innovation.
- Benefits: Enjoy competitive pay, private healthcare, and 21 days annual leave plus company days off.
- Other info: Flexible work environment with opportunities for growth and travel.
- Why this job: Be part of a dynamic team shaping the future of events and technology.
- Qualifications: Experience in IT support and SaaS platforms; strong communication skills required.
We are currently looking for an IT Operations & Systems Administrator to join the Technology team in our London office. Our CTO has a company-wide focus on improving our technology and ways of working, and this role offers the opportunity to support the Technology team in delivering a great experience for employees across the business.
As IT Operations & Systems Administrator, you will support the day-to-day technology needs of SBC, ensuring employees have reliable access to the devices, systems and support they need to work effectively. Reporting directly to the CTO, you will be the primary point of contact for internal IT support, managing user devices, access, SaaS applications and workplace technology across our Company of approximately 150 employees. The role combines hands-on IT support with systems administration, including employee onboarding and offboarding, device and asset management, administration of platforms such as Google Workspace and Slack, and support for information security and vendor management activities. It is an excellent opportunity for someone looking to develop broad experience across IT operations in a high growth business.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- IT Operations
- Manage the day-to-day operation of SBC's IT environment.
- Provision, configure and maintain company laptops, mobile devices and related hardware.
- Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team.
- Maintain the hardware asset register and device inventory.
- Administer the company's Mobile Device Management (MDM) platform.
- Coordinate hardware refreshes, repairs and returns.
- Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers.
- Perform basic maintenance and troubleshooting of office printers, scanners, and multifunction devices.
- SaaS & Systems Administration
- Administer core company systems including Google Workspace, Slack, Asana and other business applications.
- Manage user accounts, permissions and access controls.
- Support single sign-on (SSO) and multi-factor authentication (MFA) administration.
- Maintain software licensing records and assist with renewals.
- Support adoption and effective use of company systems.
- Create and maintain user guides and knowledge base articles.
- IT Support
- Act as the primary point of contact for internal IT support requests.
- Monitor ticket queues and ensure support requests are resolved within agreed service expectations.
- Troubleshoot hardware, software and access issues.
- Escalate issues to external vendors where appropriate.
- Track service levels and identify recurring issues and improvement opportunities.
- Support business continuity and disaster recovery processes laid out by the CTO.
- Information Security Administration
- Support implementation of company information security policies.
- Ensure devices remain patched, protected and compliant with company standards.
- Assist with access reviews and user account audits.
- Support security awareness initiatives and employee training.
- Escalate security concerns and incidents appropriately.
- Support the Technology team with evidence collection for the ISO 27001 & the Cyber Essentials Plus.
- Vendor & Service Management
- Coordinate with external IT and software providers.
- Monitor vendor performance and support issue resolution.
- Assist with software procurement and licence management.
- Maintain records of suppliers, contracts and renewal dates.
ABOUT YOU
- You must have background managing employee onboarding, offboarding and access provisioning.
- Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business.
- Ability to prioritise workload and manage multiple requests in a fast-paced environment.
- Proficiency administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications.
- Good understanding of IT security best practices, including device compliance, patching and access management.
- Experience managing laptops and mobile devices throughout their lifecycle.
- Understanding of Mobile Device Management (MDM) solutions (e.g. Jamf, Microsoft Intune).
- Ability to maintain asset inventories and software licence records.
BENEFITS PACKAGE
- Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
- Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
- Income Protection (Canada Life)
- Life Assurance (AIG)
- Employee Assistance Programme and Employee Support Programme
- Company Sick Pay
- 21 days annual leave in addition to 12 Company Days Off (these generally include all bank holidays and an annual Christmas shutdown period)
WHY SBC
Imagine working on an event that attracts 30,000 participants and features leaders from the worlds of sports, technology and marketing in the best venue in the world. Imagine bringing the latest news and analysis to global decision-makers running the biggest names in the industry. That’s what we do every day at SBC. At SBC, we’re passionate about what we do — and we’re looking for people who share that passion. With 140 talented professionals spread across Europe, North America, Latin America and beyond, we’re a global team united by a shared goal: to lead and inspire.
Your Future, Our Growth
We’re growing fast. Whether it’s launching new initiatives like the Affiliate Leaders community or the iGaming Daily podcast, or expanding our events into new markets, we’re always pushing boundaries. And with this growth comes opportunity. As SBC continues to expand, we need forward-thinkers, innovators, and go-getters to help drive us forward. Whether you’re passionate about events, marketing, tech, journalism, media, or business development, there’s a place for you here.
A Career With Limitless Opportunities
At SBC, we believe in empowering our team to reach their full potential. From day one, you’ll have the chance to make an impact — whether that’s by helping organise the next SBC Summit or working on content that industry leaders rely on. We offer flexible work environments, opportunities for travel, and the chance to work alongside some of the most innovative minds in the industry. And yes, we work hard — but we play hard, too. Whether it’s throwing legendary networking experiences like INFINITY or organising charity events like the SBC Poker Championship and SBC Boxing Championship, we know how to celebrate our successes and build a lasting legacy.
Are you ready to bring your skills, creativity, and passion to a company where the opportunities are limitless?
IT Operations & Systems Administrator employer: Sport Betting Community Ltd
At SBC, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and offers ample opportunities for professional growth. Located in the heart of London, our hybrid working policy allows for flexibility while you contribute to innovative projects in the gaming and entertainment industry. With competitive compensation, comprehensive benefits, and a commitment to empowering our employees, SBC is the perfect place for those looking to make a meaningful impact in a dynamic environment.
Contact Details:
Sport Betting Community Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Systems Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sport Betting Community Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sport Betting Community Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sport Betting Community Ltd!
✨Direct Apply to Sport Betting Community Ltd
Let's not forget to apply directly through the Sport Betting Community Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations & Systems Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sport Betting Community Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sport Betting Community Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sport Betting Community Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
