At a Glance
- Tasks: Lead operations for luxury events and restaurants, ensuring excellence in delivery and profitability.
- Company: Dynamic luxury brand with a focus on exceptional service and operational excellence.
- Benefits: Competitive salary, opportunity for growth, and a chance to shape the future of the business.
- Other info: Join a collaborative environment where your ideas can make a real impact.
- Why this job: Be a key player in transforming operations and delivering unforgettable experiences.
- Qualifications: Strong operational skills, experience in luxury markets, and a passion for team leadership.
The predicted salary is between 59400 - 72600 £ per year.
Reports to: Founder it's about designing how this business operates at a bigger scale, and then building it.
You'll inherit a strong, well-run operation and a founder who wants a genuine partner in shaping what comes next.
We're looking for someone with real operational ambition — a brilliant eye, exceptional organisation, and a love of the luxury market.
Someone who thinks in systems and margin as naturally as they think in linen and glassware, who holds a team to Michelin standards without ever losing warmth.
The Role You'll own the operation across Spook and Archway — event delivery, the warehouse and logistics function, restaurant line management, gross profit performance, compliance and the operational team.
Reporting directly to the Founder, you'll be the operational voice at the top table.
Building the operation: Lead the warehouse move, from location through to fit-out and operating model.
Select and implement stock and inventory systems.
Build the case for, and lead, phased investment in our own equipment and serviceware.
Design and roll out an in-house staffing model.
Event operations: Own delivery of every Spook event post-contract, to a standard that consistently exceeds client expectation.
Lead the operations team, own event budgets and cost control, and build supplier and venue relationships on quality, not just price.
Archway: Line manage the General Manager.
Drive sales, profitability and guest experience.
Own menu costing, stock and labour control, and be instrumental in delivering the restaurant's three-year plan.
Commercial ownership: Own and report on GP and overhead performance across both businesses, identify and deliver margin improvement, and build the business cases behind investment decisions.
Team
Head of Operations employer: Spook
As the Head of Operations, you will join a dynamic and innovative team that values operational excellence and creativity in the luxury market. Our company fosters a collaborative work culture where your insights will directly influence our growth and success, offering ample opportunities for professional development and leadership. Located in a vibrant area, we provide a supportive environment that encourages a balance between high standards and warmth, making it an exceptional place to thrive and make a meaningful impact.
