Lendable in the United Kingdom seeks a Team Lead for the frontline servicing division to coach a team of around 10 agents, delivering compassionate, efficient support and achieving key KPIs.
You will analyse data from dashboards and customer feedback to drive continuous improvement, while dedicating up to 30% of your time to process enhancements and automation opportunities in collaboration with Product, Technology and Operations.
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Customer Service Team Lead - Data-Driven Coach in Chatham employer: Sponsor Finder
Assystem is an excellent employer, offering a dynamic work environment in Leiston, Suffolk, where innovation meets infrastructure. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values teamwork and creativity. Join us to be part of meaningful projects that make a real impact, supported by a team that prioritises your success and well-being.
