Monzo is seeking a Fraud Investigator to join our Fraud Protect pillar. You will provide after-care to customers who have fallen victim to value fraud, handling unauthorised and authorised card and faster payment fraud cases, and helping safeguard accounts.
Working remotely across the UK, you’ll gather evidence from in-app chats and calls, decide outcomes up to £5,000, escalate where needed, and support customers to prevent future incidents while upholding Monzo’s values.
Remote Fraud Investigator: Protect & Resolve in Cardiff employer: Sponsor Finder
Assystem is an excellent employer, offering a dynamic work environment in Leiston, Suffolk, where innovation meets infrastructure. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values teamwork and creativity. Join us to be part of meaningful projects that make a real impact, supported by a team that prioritises your success and well-being.
