The employer is Clear, but a part is A concern, or three parts are Worth checking or Not known. It describes the role and the employer, not your chances.
This role may map to SOC 4159 (Other administrative occupations not elsewhere classified); the match is uncertain, other possible codes: 2482, 7220.
Motorway Online Limited holds a Skilled Worker licence with an A rating on our register, last checked 9 November 2026.
The advert does not mention sponsorship.
Checked 10 Nov 2026. General information about this role, its employer and the published rules, not advice about anyone's situation. Immigration rules change; check GOV.UK. For advice, use a regulated adviser: find one at https://www.gov.uk/find-an-immigration-adviser or a solicitor at https://www.sra.org.uk/consumers/register/.
Evidence for this role
How evidence works Thin evidence
The employer is Clear, but a part is A concern, or three parts are Worth checking or Not known. It describes the role and the employer, not your chances.
Role Worth checking
This role may map to SOC 4159 (Other administrative occupations not elsewhere classified); the match is uncertain, other possible codes: 2482, 7220.
SOC 4159 · RQF _3_5 GOV.UK Pay Not known
The advert does not state a salary.
Employer Clear
Motorway Online Limited holds a Skilled Worker licence with an A rating on our register, last checked 9 November 2026.
Register Advert Not known
The advert does not mention sponsorship.
Advert
Checked 10 Nov 2026. General information about this role, its employer and the published rules, not advice about anyone's situation. Immigration rules change; check GOV.UK. For advice, use a regulated adviser: find one at https://www.gov.uk/find-an-immigration-adviser or a solicitor at https://www.sra.org.uk/consumers/register/.
The advert has no salary. What pay do the rules need?
The advert doesn’t state a salary 1 , so ask the employer what the role pays before you apply.
About Motorway
Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
Hey, I'm James Tiltman, and I lead the Customer Escalations team here at Motorway. We're the team that tackles the trickiest customer journeys, keeps sales on track, and makes sure customers still love Motorway. We're key to spotting areas where we can improve, and we work closely with other teams to make the customer experience even better. If you're passionate about solving problems and making a real difference for our customers, you'll fit right in.
About the role
We're looking for a brilliant Customer Escalations Specialist to join our growing team. You'll be right there on the front line, resolving complex customer issues, giving amazing support, and helping us improve what we do. Here’s what you’ll be doing:
- Dealing with complex escalations and working with stakeholders to find customer-focused solutions.
- Handling internal escalations, formal complaints, and customer welfare concerns.
- Responding to reviews on platforms like Trustpilot, Google Reviews, and the app store.
- Resolving business-critical issues, including those escalated to the C-suite.
- Using compensation to help with service recovery.
- Managing GDPR requests and keeping an eye on compliance across operational teams.
- Supporting the generation of Voice of the Customer insights, which help improve operations and processes across Motorway.
- Helping different departments spot and prevent fraud, security breaches, and legal claims.
About you
- You've got experience in a customer-facing role, including handling tough conversations.
- You're investigative, detail-oriented, and analytical.
- You're passionate about customer care and turning bad experiences into good ones.
- You're great at risk assessment, prioritisation, and managing your workload.
- You're adaptable and happy to contribute to a fast-paced environment.
- You're a whiz at verbal and written communication.
You could be a great fit if
- You love taking ownership of complex issues and finding creative solutions.
- You're resilient and can stay calm under pressure.
- You're a strong communicator and can build rapport with customers and stakeholders.
- You're passionate about continuous improvement and making a positive impact.
What you'll get
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going
- Flexibility to work from home 1 day per week
- Stock options so you can share in Motorway’s growth and future success
- Pension scheme to plan for your future with our provider NEST
- Strong commitment to your personal development
- Opt-in comprehensive health insurance through BUPA including fitness discounts
- Cycle to work scheme
- Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave
- ... and much more!
Our interview process
- Qualifying Screen - 30 minutes
- Onsite Interview - 60 minutes
We'll get back to you within a week of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all.
General information, not advice about your situation
Checks against the published rules. Only the employer decides whether to sponsor a role; for your own case, speak to a regulated adviser. Read the rule on GOV.UK
Complaints Specialist in Brighton employer: Sponsor Finder
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